James Duke
Frederick,MD
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Hilton Homewood Suites
08.2021 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
Fast Food Worker
Firehouse Subs
04.2017 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Education
Associates Degree in Cybersecurity - STEM Technology: Cybersecurity
Frederick Community College
Frederick, MD05.2023
Skills
- Microsoft Word, Excel, PowerPoint
- Great with troubleshooting
- Networking Knowledge
- Software and Hardware skills
- Problem Solving
- Laptop knowledge
- Printer knowledge
- Repair Skills
Computer Building
Building computers, mostly for the purpose of gaming, is not just a hobby for me; it's a passion that fuels my creativity and technical expertise. From selecting the perfect components to assembling each part, I get satisfaction in the process of creating these high-performance gaming rigs. Each build is a unique challenge, requiring careful confederation of specifications, compatibility, and aesthetics. I have built many of my own gaming computers, I have also built computers for friends/family, and built/worked on computers in school.
Timeline
Hotel Front Desk Agent
Hilton Homewood Suites
08.2021 - Current
Fast Food Worker
Firehouse Subs
04.2017 - 08.2021
Associates Degree in Cybersecurity - STEM Technology: Cybersecurity
Frederick Community College
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