Michelle Cain
Little Elm,TX
Summary
Dynamic professional with extensive experience at Capital One Auto Finance, specializing in project coordination, customer service, and title operations. Proven success in resolving escalations, ensuring regulatory compliance, and maintaining accuracy in high-volume environments. Skilled in building strong stakeholder relationships, managing sensitive documentation with confidentiality, and delivering timely, effective solutions that improve customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Principal Coordinator
Capital One Auto Finance
10.2024 - Current
- Researched and resolved the highest of escalations (Tier2/Tier3) by analyzing loan files, title documents, and state requirements.
- Conducted thorough research to identify root causes of delays or discrepancies, ensuring compliance with internal policies and state regulations.
- Partnered with lenders, title agencies, DMVs, and internal departments to expedite resolution and maintain customer satisfaction.
- Provided clear, professional communication to customer giving follow ups on a regular basis.
- Delivered timely solutions that minimized risk, reduced processing delays, and improved customer experience.
Sr Coordinator
Capital One Auto Finance
03.2021 - 10.2024
- Processed and completed lien placements for refinance transactions in compliance with state and lender requirements.
- Verified accuracy of lien documents and ensured proper filing with DMVs and financial institutions.
- Researched and resolved discrepancies in lien placement to prevent delays in title release or customer transactions.
- Partnered with lenders, dealerships, and internal teams to ensure lien perfection and accurate documentation.
- Maintained detailed records of lien processing for audit readiness and escalation support.
- Delivered timely and accurate lien placements, supporting both regulatory compliance and customer satisfaction.
Contractor
Catapult/Capital One Auto Finance
10.2019 - 03.2021
- Processed incoming and outgoing mail related to car titles and refinance transactions with accuracy and efficiency.
- Researched, tracked, and routed title documents to ensure timely delivery to DMVs, lenders, and customers.
- Verified documentation for completeness and compliance with state and company requirements.
- Resolved discrepancies in title paperwork
- Maintained organized records of mail and title processing to support audits and escalation resolution.
- Handled sensitive documents with confidentiality and care.
Education
Psychology
University of Phoenix
Tempe, AZ08.2017
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Work Planning and Prioritization
- Project coordination
- Discretion and confidentiality
- Regulatory compliance
Certification
All-Star
Department awards
Timeline
Principal Coordinator
Capital One Auto Finance
10.2024 - Current
Sr Coordinator
Capital One Auto Finance
03.2021 - 10.2024
Contractor
Catapult/Capital One Auto Finance
10.2019 - 03.2021
Psychology
University of Phoenix