Alexis Novak
San Tan Valley,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
15
15
years of professional experience
Work History
Principal Coordinator
Capital One Finance
Phoenix, AZ
09.2021 - Current
- Coordinated project timelines and deliverables to ensure alignment with strategic goals.
- Developed and maintained comprehensive documentation for team processes and procedures.
- Facilitated cross-functional meetings to enhance collaboration and communication across departments.
- Analyzed data trends to identify areas for process improvement and operational efficiency.
- Resolved customer inquiries through multiple communication channels, ensuring effective issue resolution.
- Developed training programs to mentor staff on best practices and company policies.
Liability Claims Examiner
2B Claim Services
Gilbert, Arizona
05.2016 - 08.2021
- Facilitated thorough investigations to support case development through evidence collection from medical and law enforcement sources.
- Determine validity of payment authorization on previously investigated claims by carefully reviewing documentation.
- Troubleshoot problems and developed successful solutions.
- Developed solid relationships with staff, customers, and vendors.
- Analyzed case files for accuracy, completeness, and compliance with regulations.
- Evaluated liability claims to determine coverage and settlement options.
- Mentored junior examiners on best practices and industry standards in claims handling.
Manufacturing Technician
Kelly Services
Chandler, AZ
10.2020 - 06.2021
- Accomplish timely and accurate production activities with use of batch record instructions, job aids, and relevant SOPs.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Completed all tasks promptly and with minimal oversight.
- Operated and maintained machinery to ensure efficient production processes.
General Manager
EggsTc Breakfast & Lunch Café
Queen Creek, Arizona
09.2011 - 04.2016
- Managing a high capacity restaurant through customer relations and service, to deliver excellent service.
- Responsible for scheduling, inventory audits and reports, ordering, and caring for specific customer concerns.
- Recording employee assessments and keeping confidential records for merit review or disciplinary actions if necessary.
- Establishing pride within the work place in order to provide a clean and healthy environment for both customers and employees.
- Guaranteed top-notch service standards and memorable customer experiences for every guest.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
- Led daily operations to ensure high-quality customer service and efficient workflow.
Education
High School Diploma -
Queen Creek High School
05-2013
Skills
- Self-motivated
- Data analysis
- Written communication
- Time management
- Critical thinking
- Task prioritization
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
Principal Coordinator
Capital One Finance
09.2021 - Current
Manufacturing Technician
Kelly Services
10.2020 - 06.2021
Liability Claims Examiner
2B Claim Services
05.2016 - 08.2021
General Manager
EggsTc Breakfast & Lunch Café
09.2011 - 04.2016
High School Diploma -
Queen Creek High School