Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Reilly

3F,Pennsylvania

Summary

My name is John Reilly, I am an experienced, dedicated professional seeking to solidify my career path in banking. I currently possess a Pennsylvania Life/Health Insurance license, as well as an SIE certificate. My professional experience is richly diverse, but the common thread is service. Simply put, I am here to help people. My greatest strength is my ability to process and retain complex information and then relay that information to a variety of audiences. I am a lifelong learner, fully committed to the growth mindset, and I am looking forward to bringing that mindset to a new employer.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Principal Coordinator

Capital One, N.A
10.2013 - 04.2016
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Sought ways to improve processes and services provided.

Senior Electronics Team Member

Target
12.2009 - 05.2014
  • Trained all new electronics team members
  • Organized and deployed newly released entertainment media
  • Coordinated and executed stockroom audits
  • Relayed a wide variety of product knowledge to Associate and Guests
  • Installed completed assemblies into cases.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.

Senior Coordinator

Capital One
04.2016 - 01.2021


  • Gathered and organized materials to support operations.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.

Adjunct Facilitator

Capital One
12.2017 - 01.2021


  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.

Shopper

Instacart
04.2021 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Demonstrated speed and accuracy in order item selection.

Claims Generalist Associate

Progressive
03.2023 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.

Education

BSA - History

University of Richmond
Richmond, VA
08.2012

Skills

  • Work Organizing and Prioritizing
  • Secure Data Practices
  • Insurance Settlement Negotiation
  • Confidential Records Management
  • Customer Relationship Management
  • Client Rapport-Building
  • Accident Investigations
  • Consultative Sales Approach
  • Excellent Administrative Abilities
  • Direct Selling
  • Customer Account Management
  • Microsoft Office
  • Call Management Software
  • High-Energy Sales Tactics
  • Store Displays
  • Brand Awareness
  • Service-Orientation
  • Customer Care
  • Call Control
  • Customer Experience
  • Microsoft Windows
  • Critical Thinking
  • Performance Goals
  • Learning Strategies
  • Documentation Skills
  • Active Listening
  • Database research

Certification

  • Area of expertise SIE -earned October 2022
  • Pennsylvania Health and Life Insurance license - earned July 2022

Languages

French
Limited Working

Timeline

Claims Generalist Associate

Progressive
03.2023 - Current

Shopper

Instacart
04.2021 - Current

Adjunct Facilitator

Capital One
12.2017 - 01.2021

Senior Coordinator

Capital One
04.2016 - 01.2021

Principal Coordinator

Capital One, N.A
10.2013 - 04.2016

Senior Electronics Team Member

Target
12.2009 - 05.2014

BSA - History

University of Richmond

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