Nina Pazik
Sartell,MN
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Principal Coordinator
Capital One
Sartell, MN
12.2013 - Current
- Coordinated project timelines and resources for various initiatives within the organization.
- Coordinated cross-team communication to align project goals and updates.
- Supported implementation of process improvements to enhance operational workflows.
- Maintained project documentation and tracked progress using company tools and software.
- Conducted research on industry trends to inform decision-making within the organization.
- Streamlined interdepartmental communication to quickly resolve issues.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
Owner
Nana’s Asian Bistro
Sartell, Minnesota
09.2023 - 11.2024
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed daily operations, ensuring smooth service and customer satisfaction.
- Promoted restaurant through social media and community engagement initiatives.
- Hosted special events to boost brand awareness and increase community engagement.
- Analyzed market trends to identify new business opportunities.
- Implemented health and safety protocols to ensure compliance with regulations.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided direction and guidance to employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed legal documents related to business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine
- Developed seasonal menus reflecting authentic Asian cuisine and local ingredients.
Education
Lincoln High School
Des Moines, IASkills
- Operations management
- Process improvement
- Compliance adherence
- Strategic planning
- Calendar management
- Workflow management
- Deadline management
- Data entry
- CRM software
- Event planning
- Decision-making
- Problem solving
- Conflict resolution
- Customer service
- Team leadership
- Team collaboration
- Effective communication
- Verbal communication
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Discretion and confidentiality
- Professional networking
- MS office
Languages
Lao
Professional
Thai
Professional
Timeline
Owner
Nana’s Asian Bistro
09.2023 - 11.2024
Principal Coordinator
Capital One
12.2013 - Current
Lincoln High School