Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Callava

Pembroke Pines,FL

Summary

Dynamic professional with extensive experience in customer service and team leadership. Skilled in training, mentoring, and optimizing workflows to ensure exceptional service delivery and customer satisfaction. Committed to fostering strong client relationships and driving repeat business.

Overview

13
13
years of professional experience

Work History

Sales Representative

Life Alert
Miami, FL
02.2023 - 09.2025
  • Developed and maintained relationships with clients to enhance customer satisfaction.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Lead Server

Miller's Ale House - Miami Lakes
Miami, FL
07.2018 - 02.2023
  • Supervised daily operations, ensuring efficient service and customer satisfaction.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Optimized workflow by coordinating team tasks during peak hours.
  • Implemented strategies to enhance guest experiences and increase repeat business.

Local Store Marketer

Texas Roadhouse
Miami, FL
08.2016 - 06.2018
  • Developed and executed local marketing strategies to enhance brand visibility and customer engagement.
  • Collaborated with community organizations to drive participation in promotional events and fundraisers.
  • Analyzed local market trends to identify opportunities for targeted marketing initiatives.
  • Coordinated social media campaigns to increase restaurant traffic and online presence.

Customer Service Representative

BOOKVIP.com
Miami, FL
05.2012 - 08.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained in-depth knowledge of products and services to provide accurate information to clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Finance

Florida International University
Miami, FL
08-2016

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
05-2008

High School Diploma -

Miami Springs Senior High School
Miami
05-2003

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Upselling and cross selling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

Life Alert
02.2023 - 09.2025

Lead Server

Miller's Ale House - Miami Lakes
07.2018 - 02.2023

Local Store Marketer

Texas Roadhouse
08.2016 - 06.2018

Customer Service Representative

BOOKVIP.com
05.2012 - 08.2016

Bachelor of Science - Finance

Florida International University

Associate of Arts - Business Administration

Miami Dade College

High School Diploma -

Miami Springs Senior High School