Michelle Calleja
Westminister,California
Summary
Hardworking and reliable Fast food worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Detail-oriented Fashion Stylist with expertise managing classy boutique establishments and assisting high-end clientele. Offering strong attention to detail and understanding of client demographic.
Overview
6
6
years of professional experience
Work History
Dental Technician
Glidewell Laboratories
Irvine, CA
09.2021 - Current
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Adhered to specifications to craft well-fitting appliances.
Dress Specialist
Davids Bridle
Costa Mesa, CA
02.2019 - 09.2021
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Maintained positive, professional attitude during long appointments and when dealing with difficult people.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved productivity through consistent hard work and dedication
Customer Service Associate
NBC Cafe
Newport Beach, CA
04.2020 - 08.2021
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used POS system to enter orders, process payments, and issue receipts.
Customer Service Cashier
Jack In The Box
Westminister, California
11.2018 - 12.2019
- Maintained customer satisfaction while handling food product returns quickly and professionally.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately 50+ daily credit and cash transactions for customers with accuracy and speed.
- Trained as Supervisor and provided back-up coverage to provide customers with optimal support.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained new team members on POS system operation, customer service strategies and sales goals.
Education
No Degree - Psychology
Orange Coast College
Costa Mesa, CAHigh School Diploma -
La Quinta High School
10372 W McFadden Ave, Westminster, CA 9268306.2020
Skills
- Product upselling
- Refund handling
- Exceptional customer service
- Business analysis
- Leadership
- Data collection and analysis
- Staff training
- Cross-training abilities
- Effective customer upselling
- Cash management
- Product Sales
- Product Knowledge
- Organization
- Accessorizing
- Personal wardrobe designs
- Safety Training
Languages
Spanish
Native or Bilingual
Timeline
Dental Technician
Glidewell Laboratories
09.2021 - Current
Customer Service Associate
NBC Cafe
04.2020 - 08.2021
Dress Specialist
Davids Bridle
02.2019 - 09.2021
Customer Service Cashier
Jack In The Box
11.2018 - 12.2019
No Degree - Psychology
Orange Coast College
High School Diploma -
La Quinta High School
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