Michelle Campbell
Marketing & Technology Coordinator/Admin/Licensed Realtor
Meriden,United States
Summary
Dedicated Administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Marketing & Technology Coordinator/Admin/Licensed Realtor
Berkshire Hathaway
Wallingford, CT
02.2018 - Current
- Manage day to day needs of Real Estate Office.
- Assist office of 36 agents in keeping all agent transactions with all correct documents and contracts.
- Manage deposit and release of earnest money for agent transaction
- Prepare commission statements for attorneys.
- Train new agents on various real estate platforms that assist in organization, effective management of business to successfully market themselves and close transactions
- Create Marketing material for individual Agent as well as for Office: Listings, Buyers, Open Houses, Social Media Marketing...
- Create and facilitate workshops for Agent training.
- Coordinated, Collaborated, and facilitated large charity event for SunShine kids raising over $13,000+past two years.
- Data entry of all Contracts, Keeping Digital spreadsheet of Weekly, Monthly, Yearly Sales.
- Updated customer database and generated lists and counts for direct marketing projects
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts
- Updated social media platforms with latest news and corporate details
- Identified appropriate marketing channels and target customers for campaigns.
Assistant Store Manager
Disney Store
Farmington, CT
11.2011 - 11.2017
- Managing 3-million-dollar location with staff of 20+ cast members including management
- Overseeing all aspects of making Disney Magic creating best experience of guest's day in partner with Store Manager
- Assisted in opening of new store locations within Northeast market.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Lead team in volunteering efforts around community: Book drives, food drives, toys for totes, boys and girls club events raising $35,000 throughout years worked.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Store Manager
The Children's Place
11.2009 - 11.2011
- Managing staff of 12 associates including management
- Assisting in opening of new store locations within Charlotte market
- Overseeing all aspect of business: shipment, floor setting, stock, sales and payroll, scheduling, hiring, training.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager
Build A Bear
Charlotte, NC
09.2008 - 03.2010
- Making sure guest receive exceptional customer service
- Job duties included training and developing 10 or more store associates at time'
- Opening and closing operations of store,
- Shipping and receiving, payroll and sales.
- Established performance goals for employees and provided feedback on methods for reaching those
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Licensed Massage Therapist
Gotro Chiropractic
Locust, NC
07.2007 - 06.2009
- Neuromuscular and Swedish Massage Therapy, 2-8 massages performed weekly.
- Assisted at front desk creating appointment for patients and collecting payments as well as filing and pulling patients medical chart for visits.
- Processed X-rays for Dr
- Gotro and placed patients on therapy tables with stem and ice or heat as needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Store Manager/Assistant Manager
Limited Too Inc.
08.2005 - 06.2007
- Manager of 1.5-million-dollar store exceeding monthly sales goals
- Assigning division of responsibility to all members of management in order to effectively run store.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Rotated merchandise and displays to feature new products and promotions
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Assisted with hiring, training and mentoring new staff members
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Store Manager
The Children's Place
Trumbull, CT
04.2004 - 07.2005
- Managed 1.5-million-dollar store that was up 16% in volume, up 2% in average dollar sale and up 5% in its units per transaction to 2004 fiscal year
- Conducted self-inventory instead of using third-party inventory company
- Participated in designing of Fall 2005 Back to School floor set TCP corporate headquarters in NJ
- Assisted in opening of new stores in CT and Mass., trained new incoming store managers and assistant managers.
- Trained and guided team members to maintain high productivity and performance metrics
- Managed inventory control, cash control, and store opening and closing procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Assistant Manager
The Gap
Miami, FL
11.2001 - 04.2004
- Worked at 5.5 and 7 million dollar (Flagship store) per year
- Division of responsibilities consisted of baby, kids, and adult departments
- Defined clear targets and objectives and communicated to other team members
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Leveraged data and analytics to make informed decisions and drive business improvements
- Mentored team members to enhance professional development and accountability in workplace
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Education
Real Estate License - Real Estate
National Real Estate Institute
Cromwell, CT10.2017
Massage Therapy License - Massage Therapy
Southeastern Massage School
Charlotte, NC04.2007
High School Diploma -
F.T. Maloney High School
Meriden, CT06.1999
Skills
- Database Management
- Oversee Administrative Functions
- Sales and Marketing
- Verbal and Written Communication
- Management, Training
Languages
Timeline
Marketing & Technology Coordinator/Admin/Licensed Realtor
Berkshire Hathaway
02.2018 - Current
Assistant Store Manager
Disney Store
11.2011 - 11.2017
Store Manager
The Children's Place
11.2009 - 11.2011
Assistant Manager
Build A Bear
09.2008 - 03.2010
Licensed Massage Therapist
Gotro Chiropractic
07.2007 - 06.2009
Store Manager/Assistant Manager
Limited Too Inc.
08.2005 - 06.2007
Store Manager
The Children's Place
04.2004 - 07.2005
Assistant Manager
The Gap
11.2001 - 04.2004
Real Estate License - Real Estate
National Real Estate Institute
Massage Therapy License - Massage Therapy
Southeastern Massage School
High School Diploma -
F.T. Maloney High School