Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Carey

Michelle Carey

Scottsdale,AZ

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

19
19
years of professional experience

Work History

Customer Relations Specialist

American Airlines
05.2006 - 05.2020
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Director of Admissions

Phoenix First Pastors College
03.1999 - 09.2003
  • Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
  • Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Implemented recruitment methods designed to increase application pool within targeted areas.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

General Studies

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

GED -

Sterling High School
Somerdale
06.1986

Skills

  • Loyalty Programs
  • Understanding Customer Needs
  • Interpretation and Translation Services
  • Critical Thinking
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer and Client Relations
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Patient and Empathetic

Timeline

Customer Relations Specialist

American Airlines
05.2006 - 05.2020

Director of Admissions

Phoenix First Pastors College
03.1999 - 09.2003

General Studies

Maricopa Community Colleges - Rio Salado Community College

GED -

Sterling High School

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Michelle Carey