Michelle Carlson
Bellingham,WA
Summary
Results-driven professional with extensive experience in retail operations and HR administration. Skilled in customer engagement, compliance management, and effective communication, contributing to improved employee satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
HRIS Administrator
PeaceHealth St. Joseph Medical Center
Bellingham, WA
10.2017 - Current
- Managed leave of absence programs to align with federal regulations and company policies.
- Managed communication with employees regarding leave entitlements and benefits options.
- Reviewed and analyzed leave requests to ensure accurate processing and adherence to guidelines.
- Assisted in conducting regular audits of leave records, identifying discrepancies and taking corrective action as necessary to maintain accurate data.
- Improved communication between departments by serving as the primary point of contact for all leave-related inquiries.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Facilitated smooth integration back into the workplace by providing regular updates on expected return dates for employees on leave.
- Managed the administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
- Created and delivered HR training sessions to staff, managers and executives.
Retail Manager
Justice Tween Brands
Bellingham, WA
01.2009 - 04.2012
- Led team in achieving sales targets through effective staff training and performance management.
- Enhanced customer experience by developing promotional events and visual merchandising standards.
- Enhanced customer experience promoting events and visual merchandising standards.
- Mentored junior staff, fostering a collaborative environment that encouraged skill development and teamwork.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Analyzed sales data to identify trends, adjusting product assortments accordingly to meet customer demand.
Education
Associate of Science - Marketing
Whatcom Community College
Bellingham, WASkills
- HRIS management
- Leave management
- Payroll processing
- Onboarding assistance
- Data analysis
- Employee relations
- Customer relations
Timeline
HRIS Administrator
PeaceHealth St. Joseph Medical Center
10.2017 - Current
Retail Manager
Justice Tween Brands
01.2009 - 04.2012
Associate of Science - Marketing
Whatcom Community College