MICHELLE CARLTON
Lehigh Acres
Summary
Professional with experience in employee development and training, prepared to enhance organizational capabilities. Skilled in implementing effective training programs, fostering team collaboration, and driving performance improvement. Reliable and adaptable, with strong communication, problem-solving, and leadership abilities. Focused on delivering measurable results and supporting continuous growth.
Overview
33
33
years of professional experience
Work History
Learning Trainer
Amazon
Fort Myers, FL
12.2023 - Current
- Facilitated onboarding processes, ensuring new hires quickly adapt to Amazon's dynamic work environment.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Associate Manager
Cracker Barrel
Ft. Myers, Fl
11.2018 - 06.2021
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Employee Training Coordinator
Cracker Barrel
Ft. Myers, Fl
06.2017 - 04.2018
- Organized and conducted all new employee orientations.
- Developed and delivered updated training information, enhancing frontline employee performance.
- Continuously observed, tracked and improved training courses to meet changing employee demands.
Enlisted Army Medic
U.S. Army
06.1993 - 02.1997
- Maintained motor pool vehicle and helped provide medical services in company aid station.
Education
Associate of Science - Pharmacology
Southwest Florida College
Ft. Myers, Fl06.2008
Skills
- Performance reviewing
- Orientation and training
- Oversee operations
- Schedule oversight
- Build successful teams
- Financial management
- Performance assessment
- Teamwork and collaboration
- Microsoft application proficient
Timeline
Learning Trainer
Amazon
12.2023 - Current
Associate Manager
Cracker Barrel
11.2018 - 06.2021
Employee Training Coordinator
Cracker Barrel
06.2017 - 04.2018
Enlisted Army Medic
U.S. Army
06.1993 - 02.1997
Associate of Science - Pharmacology
Southwest Florida College