Michelle Carmack
VIVO Infusion
Heath,TX
25
years of professional experience
Proficient Patient Resources Representative with extensive experience in facilitating communication among patients, healthcare providers, and insurance companies. Strong background in staff training and CRM software, contributing to improved operational efficiency and patient satisfaction.
Work History
Patient Resources Representative
4 Years 6 Months- Evaluated patient financial needs and provided tailored counseling to optimize payment plans.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve financial inquiries.
- Educated patients on available financial assistance programs and resources to alleviate healthcare costs.
- Collaborated with healthcare providers to assess and address patient needs effectively.
- Trained new staff on operational procedures and best practices for patient interactions.
Optometric Technician
1 Year 6 Months- Operated advanced diagnostic equipment to assess visual acuity and ocular health.
- Assisted optometrists in developing treatment plans based on patient assessments.
- Trained new staff on best practices for patient care and equipment operation.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Patient Care Coordinator
10 Months- Developed and implemented patient care plans in collaboration with healthcare teams.
- Streamlined patient intake processes, improving workflow efficiency and reducing wait times.
- Trained new team members on best practices for patient coordination and care management.
Access Services Representative
12 Years 6 Months- Facilitated patient access by verifying insurance coverage and eligibility for services.
- Trained new staff on software systems and patient interaction protocols.
- Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients.
- Assisted in the implementation of new software programs designed to streamline access services functions, contributing to increased departmental efficiency.
Daycare Owner/Operator
2 Years 2 Months- Managed daily operations, ensuring compliance with state regulations and safety standards.
- Established strong relationships with families through regular communication and feedback sessions.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Training Coordinator
3 Years 7 Months- Designed and implemented training programs to enhance employee competencies and performance.
- Collaborated with cross-functional teams to identify training needs and develop targeted solutions.
- Analyzed feedback data to refine training content and improve overall participant engagement.
- Led initiatives for process improvements, resulting in enhanced training efficiency and reduced turnaround times.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Education
Associate of Applied Science - Early Childhood Education
Leadership in Healthcare Management - Cyber Security
Associate of Science - Healthcare Billing & Coding
Skills
Financial assistance programs
Financial counseling
CRM software expertise
Data entry proficiency
Customer support
Staff training
Team collaboration
Medical terminology
Timeline
Patient Resources Representative
VIVO Infusion
04.2022 - CurrentRead More
Optometric Technician
Eye Care Associates
10.2020 - 04.2022Read More
Patient Care Coordinator
UT Health
11.2019 - 09.2020Read More
Access Services Representative
Baylor Scott & White Medical Center
05.2007 - 11.2019Read More
Daycare Owner/Operator
Michelle's Daycare
03.2005 - 05.2007Read More
Training Coordinator
Verizon Digital Media Services
08.2001 - 03.2005Read More
The University of Texas At Austin
Leadership in Healthcare Management from Cyber Security
Read More
Ashworth College
Associate of Applied Science from Early Childhood Education
Read More
Ashworth College
Associate of Science from Healthcare Billing & Coding
Read More