Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Interests
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Michelle Caropreso

Baltimore,MD

Summary

Well-organized individual with over 20 years of customer service experience in the medical field. Highly driven with a passion for the industry and a reputation for making customers experience a priority. The goal is to obtain a job that will challenge and enable the skills learned for future growth and advancement.

Overview

34
34
years of professional experience

Work History

Pet Sitter/Dog Walker

Jens Gentle Pet Sitters
Odenton, MD
12.2019 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
  • Followed pet care instructions for dietary needs and medication regimens

Patient Service Coordinator

Patient First
Laurel, MD
07.2010 - 06.2021
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Supervised team of 20 front office team members.

Patient Service Representative

Patient First
Annapolis, MD
07.2010 - 06.2021
  • Assisted patients with all aspects of insurance billing and payments, including establishing payment plans.
  • Followed HIPAA protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.

Patient Service Representative

Advanced Radiology
Baltimore, MD
09.2000 - 07.2010
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

High School Diploma -

Mercy High School
Baltimore, MD

Skills

  • Demographics Information
  • Caring and Empathetic
  • Registration and Scheduling
  • Quality Standards and Protocols
  • Insurance Verification
  • Multi-Line Telephone Systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Pet Sitter/Dog Walker

Jens Gentle Pet Sitters
12.2019 - Current

Patient Service Coordinator

Patient First
07.2010 - 06.2021

Patient Service Representative

Patient First
07.2010 - 06.2021

Patient Service Representative

Advanced Radiology
09.2000 - 07.2010

High School Diploma -

Mercy High School

Interests

  • Travel
  • Family Time
  • Sports
  • Music

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Michelle Caropreso