MICHELLE CAROPRESO
Pikesville,MD
Summary
Dedicated Administrative Assistant with over 20 years of experience in enhancing business performance through effective time management, data entry, and exceptional customer service skills. Demonstrates a strong work ethic and adaptability, thriving in both individual and team settings to drive company objectives. Known for resourcefulness and a results-driven approach, consistently delivering productivity and efficiency in office operations. Committed to fostering positive stakeholder interactions while continuously seeking opportunities for growth and improvement.
Overview
24
24
years of professional experience
Work History
Payment POSTER
Acclara
Houston, Texas
09.2022 - Current
- Conducted thorough reviews of patient accounts to verify payment postings.
- Handled both electronic and paper payments efficiently.
- Rectified discrepancies in payment postings, including underpayments and overpayments.
- Wrote off balances following contractual agreements.
- Entered payments into billing software and matched with appropriate patient accounts and services.
Pet SITTER
Jens Gentle Pet Sitters
Odenton, MD
12.2019 - 12.2022
- Ensured animals received appropriate care to maintain a safe environment during owner's absence.
- Regularly engaged animals in walks and vigorous play activities.
- Conducted professional communication with pet owners using phone, email, and text.
Patient Service COORDINATOR
Patient
Laurel, MD
07.2010 - 06.2021
- Offered support to front desk by handling tasks during absences or lunch breaks.
- Enhanced efficiency of payment collections and recordkeeping systems.
- Oversaw operations of 20 front office personnel.
- Handled patient concerns and questions promptly.
- Managed supply chain by tracking inventory and initiating purchases.
Patient Service Representative
Patient
Annapolis, MD
07.2010 - 06.2021
- Adhered strictly to HIPAA regulations to ensure patient record confidentiality.
- Coordinated communication among patients, departments, and staff.
- Handled continuous inbound customer calls promptly.
- Maintained a clean and organized reception area.
- Ran credit card batches and balanced deposits on daily basis.
- Explained payment options, billing policies, and procedures related to patient visits.
- Managed patient registration, ensuring all necessary documents are collected and correctly filed.
Patient Service REPRESENTATIVE
Advanced Radiology
Baltimore, MD
09.2000 - 07.2010
- Guided patients through completion of check-in forms and payment documents.
- Provided procedural and service-related guidance with an emphasis on clarity and respect.
- Ensured accuracy, relevance of personal information during updates.
- Utilized digital platforms and scheduling systems to organize patient appointments.
- Operated telephone lines while ensuring positive patient interaction.
Education
High School Diploma -
Mercy High School
Baltimore, MDSkills
- Detailed Account Reconciliation
- Payment Processing
- Posting Adjustments
- Strong Verbal Communication
- Accurate Payment Posting
- Efficient Data Entry
- Review Adjustments
Timeline
Payment POSTER
Acclara
09.2022 - Current
Pet SITTER
Jens Gentle Pet Sitters
12.2019 - 12.2022
Patient Service COORDINATOR
Patient
07.2010 - 06.2021
Patient Service Representative
Patient
07.2010 - 06.2021
Patient Service REPRESENTATIVE
Advanced Radiology
09.2000 - 07.2010
High School Diploma -
Mercy High School
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