Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennesha McClean

Easton,PA

Summary

I have been providing excellent customer service for approximately 10 years. I am computer literate and extremely resourceful. I am seeking a position that would allow me to utilize my professional strength to continue to assist and serve the consumer with their needs.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

23
23
years of professional experience

Work History

Patient Service Representative

Acclara
04.2023 - Current
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Took copayments and compiled daily financial records.

Accounts Receivable Specialist

St Luke's Health Network
02.2002 - 08.2022
  • Process Commercial, Auto, and Workmen's Compensation denials
  • Identify different insurance carrier benefits
  • Investigated billing discrepancies and implemented effective solutions to

Customer Service Associate

St Luke's Health Network
03.2019 - 02.2022
  • Resolve concerns and prevent future problems
  • Evaluated open accounts to look for past-due balances and pursue collection strategies
  • Kept accounts receivable tracking database current with relevant client information
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems
  • Answer high volume of incoming calls promptly in a polite professional manner for the cancer center
  • Scheduled new patient and follow up appointments

Sales Associate

Lowes Home Improvement
04.2013 - 06.2016
  • Operated multi-line phone system and online messaging system to communicate with customers
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Helped customers find specific products, answered questions and offered product advice
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered product questions with up-to-date knowledge of sales and promotions

Sales Associate

Old navy
11.2008 - 04.2013
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Engaged with customers regarding sizing and accessories and explained how to properly care for merchandise

Education

Graduate Certificate - Practical Nursing

Lincoln Technical Institute
Allentown, PA
04-2025

High School Diploma -

International Arts Business High School
Brooklyn, NY
06.2009

Skills

  • Multitasking
  • Adaptability
  • Computer Technology
  • Communication
  • Data Entry
  • Problem Solving
  • Customer service
  • HIPAA compliance
  • Patient confidentiality

Timeline

Patient Service Representative

Acclara
04.2023 - Current

Customer Service Associate

St Luke's Health Network
03.2019 - 02.2022

Sales Associate

Lowes Home Improvement
04.2013 - 06.2016

Sales Associate

Old navy
11.2008 - 04.2013

Accounts Receivable Specialist

St Luke's Health Network
02.2002 - 08.2022

Graduate Certificate - Practical Nursing

Lincoln Technical Institute

High School Diploma -

International Arts Business High School
Dennesha McClean