Susan Dunn

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Verified patient insurance eligibility and entered patient information into the system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Organized patient records and database to facilitate information storage and retrieval.
• Resolved customer complaints using established follow-up procedures.
• Compiled and maintained patient medical records to keep information complete and up to date.
• Worked with patients to ascertain issues, and make referrals to appropriate specialists.
• Answered incoming calls, scheduled appointments, and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Helped address client complaints through timely corrective actions, and appropriate referrals.

Maintained accurate patient care records using electronic health record systems.

• Coordinated with insurance companies to verify coverage and process claims.
• Documented patient counters in hospital system, initiating follow-up actions promptly.
• Obtained informed consent and payment documentation from patients for filing.
• Compiled and maintained medical charts and reports within complex digital databases.
• Liaised with patients, doctors, and staff to enhance communication and interaction.
• Processed patient intake information, updating medical records before treatment.
• Established professional relationships with physicians and staff to strengthen network.

• Communicated school policies, processes and procedures related to various student support services
• Provided information to prospective students concerning program of study and general expectations for satisfactory performance
• Participated in outside student recruitment activities and events
• Maintained compliance with state, accreditation and Department of Education standards
• Prepared and submitted admissions reports outlining key data
• Assisted with successful marketing plan development and implementation
• Marketed the school within the community, online and to target prospects, successfully increasing enrollment 45%
• Collected and evaluated all registration forms, official transcripts and records from previous educational institutions for authentication
• Added and updated applications and enrollment documents in database system.