Michelle Carroll
Blue Springs,MO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Dr Michael Loren
09.2014 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic and Lytec to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Registered patients and completed associated paperwork for accurate records.
Medical Assistant/Prior Authorization Representative
Dr Finn Internal Med
03.2011 - 03.2014
- Verified eligibility and compliance with authorization requirements for service providers.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Processed new medication and refill requests for authorization.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/Data Entry Clerk
Jackson County Internal Med
08.2009 - 06.2010
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Science - Science Education
Longview College
Blue Springs,MO05.1994
High School Diploma -
Blue Springs High School
Blue Springs, MO05.1992
Skills
- Patient Management
- Advanced Anatomy Knowledge
- Completing Insurance Forms
- EMR Systems
- Human Anatomy and Physiology
- Medical Billing and Coding
- Communicating with Patient Families
- Customer Service
- Medical Terminology
- Medications Familiarity
- Medical Records Management
Additional Information
Epic experience along with other EMR systems
Prior Authorization experience
Scheduling experience
Data Entry experince
Timeline
Medical Assistant
Dr Michael Loren
09.2014 - Current
Medical Assistant/Prior Authorization Representative
Dr Finn Internal Med
03.2011 - 03.2014
Medical Assistant/Data Entry Clerk
Jackson County Internal Med
08.2009 - 06.2010
Associate of Science - Science Education
Longview College
High School Diploma -
Blue Springs High School