Angel Ball
Arlington,TX
Summary
Dynamic Medical Assistant with a proven track record at Ocummed Plus, excelling in patient care coordination and HIPAA compliance. Recognized for enhancing service quality through effective training programs and conflict resolution, while fostering a collaborative team environment. Committed to improving patient satisfaction and operational efficiency in fast-paced healthcare settings.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Ocummed Plus
2025.01 - 2026.03
- Oversaw daily operations, ensuring efficient workflow and optimal staffing levels.
- Developed training programs for new team members to enhance service quality and performance.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Coordinated with departments to streamline processes and increase overall productivity.
- Analyzed customer feedback to identify areas for service improvement and team development.
- Managed budgeting and financial forecasting, aligning resources with business objectives.
- Led employee engagement initiatives, fostering a positive work environment and collaboration.
- Monitored compliance with safety regulations, maintaining high standards across the store operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Manager
Kroger
2020.08 - 2024.11
- Oversaw daily operations, ensuring efficient workflow and optimal staffing levels.
- Developed training programs for new team members to enhance service quality and performance.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Coordinated with departments to streamline processes and increase overall productivity.
- Analyzed customer feedback to identify areas for service improvement and team development.
- Managed budgeting and financial forecasting, aligning resources with business objectives.
- Led employee engagement initiatives, fostering a positive work environment and collaboration.
- Monitored compliance with safety regulations, maintaining high standards across the store operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
PTCH - Pharmacy Tech
Stepful
New York, NYMedical Assistant - Medical Assistant
Pci Medical School
Dallas, TX05.2024
High School Diploma -
Winfred Academy
Dallas, TX06.2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical terminology in languages
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid state driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Reliable transportation
- Indirect patient care
- Conflict resolution
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Medical billing
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Patient bathing
- Lab equipment calibration
- Antigen testing
- Hospice care
- Customer relationship management (CRM)
- Conversant in languages
- Case management
- Wound care specialist
- pH testing
- Electrocardiographic rhythm recognition
- Medical transcription
- Orthopedic splints
- Patient feeding
- Needs assessments
- Patient oral care
- Diagnostic equipment expertise
- Respiratory therapy functions
- Account management
- Chronic disease management
- Feeding assistance expert
- Neurology assessments
- Type coding
- Therapeutic procedures
- Traction equipment
- Emergency room procedures
- Chemical solution preparation
- 2D scanning
- Specimen labeling
- Insurance authorizations
Timeline
Medical Assistant
Ocummed Plus
2025.01 - 2026.03
Manager
Kroger
2020.08 - 2024.11
PTCH - Pharmacy Tech
Stepful
Medical Assistant - Medical Assistant
Pci Medical School
High School Diploma -
Winfred Academy