MICHELLE CARTER
Aurora,US
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Advocate Hematology/ Oncology
Aurora Il
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Patient Service Representative
Advocate Hematology/ Oncology
Aurora IL
07.2023 - 09.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Receptionist
Family Counseling Service
Aurora, IL, US
03.2023 - 06.2023
- Scheduled and confirmed appointments
- Provided administrative support to staff members in a fast-paced environment
- Was in charge of the staff's office space, weekly schedules, phones, credit cards, and keys to the office
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel
- Checked in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel
Customer Representative
Dovenmuehle Mortgage
North Aurora, IL, US
01.2021 - 10.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Answered 80-90 phone calls per day to assist customers
Customer Representative
Protocol Marketing
Aurora, IL, US
06.2019 - 04.2020
- Restrained juvenile inmates when disturbances necessitated physical intervention
- Was in charge of directing and supervising juvenile movement during various activities both on and off campus
Assistant Manager
Burger King
Yorkville, IL, US
01.2019 - 05.2019
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Interacted with customers to assess their needs
- I'm in charge of maintaining professional relationships with suppliers and customers
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager
Dietary Aide
Symphony Of Orchard Valley
Aurora, IL, US
04.2018 - 09.2018
- Assist in the preparation of food
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen
- Helped to keep a clean, friendly, and well-maintained health club running
- Used a commercial dishwasher to clean plates, cups, serving and eating utensils, and kitchen equipment
Cashier
Jewel-Osco
Aurora, IL, US
09.2016 - 11.2017
- Credit cards, checks, gift cards, and coupons were all processed by me
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
Education
CMA Certification -
Chicago School Of Phlebotomy
Naperville, ILHigh School -
West Aurora High School
Aurora, IL01.2018
Skills
- Customer/Client relations
- Scheduling
- Cheerful and energetic
- Professional telephone demeanor
- Reading comprehension
- Data entry
- Money handling abilities
- Microsoft Word
- Key holder experience
- Active listening
- Microsoft Excel
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- CPR
- Medical procedures
- Insurance verification
- Appointment setting
- Professionalism and ethics
- Fluent in Spanish
- Patient relations
Timeline
Medical Assistant
Advocate Hematology/ Oncology
09.2024 - Current
Patient Service Representative
Advocate Hematology/ Oncology
07.2023 - 09.2024
Receptionist
Family Counseling Service
03.2023 - 06.2023
Customer Representative
Dovenmuehle Mortgage
01.2021 - 10.2022
Customer Representative
Protocol Marketing
06.2019 - 04.2020
Assistant Manager
Burger King
01.2019 - 05.2019
Dietary Aide
Symphony Of Orchard Valley
04.2018 - 09.2018
Cashier
Jewel-Osco
09.2016 - 11.2017
High School -
West Aurora High School
CMA Certification -
Chicago School Of Phlebotomy