Jodie Manuel
Aurora,Illinois
Summary
A motivated and dependable team member with experience in both retail and hospitality environments. Possesses the ability to work in a fast paced environment, delivering exceptional customer service and maintaining efficiency. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
Work History
Receptionist
Orchard Road Animal Hospital
06.2025 - Current
- Managed patient check-ins and coordinated appointment scheduling for high-volume clinic.
- Facilitated communication between clients and veterinary staff to enhance service delivery.
- Maintained accurate records using electronic medical record systems to ensure compliance with protocols.
- Assisted in triaging incoming calls, providing information on services, and addressing client inquiries efficiently.
- Developed and maintained relationships with clients through effective follow-up on appointments and services rendered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Team Member
Target
05.2020 - 05.2025
- Delivered exceptional customer service by assisting guests with product selection, processing transactions, and store credit card application process
- Assisted with restocking, inventory management, and shipment deliveries to ensure optimal product availability and order fulfillment
- Collaborated with team members to enhance customer service experience during peak hours.
- Trained new team members on operational procedures and safety protocols, fostering a cohesive work environment.
- Resolved customer inquiries effectively, ensuring satisfaction and loyalty through attentive service.
- Utilized handheld devices and management systems to locate and retrieve items for customer order
Front Desk Agent
Hilton Hotel
11.2022 - 11.2023
- Provided prompt and attentive service to all guests by offering a warm welcome, assisting with reservations, and addressing inquiries through in person and phone interactions
- Trained new employees by providing guidance on hotel operations, customer service protocols, and reservation systems
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales Associate
J. Crew Factory
08.2018 - 10.2020
- Handled customer transactions at the cash register, processed payments, and managed returns and exchanges with professionalism and accuracy
- Developed strong knowledge of the store’s product line, promotions, and policies to provide informed assistance to customers
Sales Associate
Bath & Body Works
08.2017 - 10.2019
- Exhibited genuine hospitality while establishing rapport with guests and managing multiple customer needs
- Developed excellent interpersonal skills and dedication to a positive experience for guests
Education
Political Science
Pima Community College
Tucson, AZ05.2024
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Marana High School
05.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Customer and client relations
Timeline
Receptionist
Orchard Road Animal Hospital
06.2025 - Current
Front Desk Agent
Hilton Hotel
11.2022 - 11.2023
Team Member
Target
05.2020 - 05.2025
Sales Associate
J. Crew Factory
08.2018 - 10.2020
Sales Associate
Bath & Body Works
08.2017 - 10.2019
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Marana High School
Political Science
Pima Community College