Michelle Carter
Memphis,TN
Summary
Dynamic Bartender Shift Manager with a proven track record at Forest Hill Grill, excelling in staff training and customer service. Expert in mixology and liquor restocking, I enhanced guest experiences while ensuring compliance with ABC regulations. Recognized for coaching 14 new bartenders, fostering a motivated and efficient team.
Overview
15
15
years of professional experience
Work History
Bartender Shift Manager
Forest Hill Grill
02.2019 - 05.2023
- Trained staff in drink preparation, food handling, and money management.
- Maintained a well-stocked inventory of alcoholic beverages to meet anticipated needs.
- Enhanced customer experience by keeping areas clean and glassware polished.
- Adhered to procedures ensuring responsible alcohol consumption by guests.
- Trained 14 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Manager
Tony’s Trophy Room
02.2015 - 03.2019
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
Bartender
Legacy Bar & Grill
01.2014 - 07.2015
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Banquet Bartender
Ridgeway Country Club
01.2008 - 07.2011
- Trained staff in drink preparation, food handling, and money management.
- Maintained a well-stocked inventory of alcoholic beverages to meet anticipated needs.
- Enhanced customer experience by keeping areas clean and glassware polished.
- Adhered to procedures ensuring responsible alcohol consumption by guests.
- Trained 14 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor Of Business - Accounting
University of Memphis
Memphis, TNSkills
- Scheduling staff
- Liquor restocking
- Menu development
- Ordering supplies
- Beer and wine recommendations
- Customer service
- Safe service compliance
- Basic accounting
- Mixology
- Employee coaching
- POS system operation
- Upselling strategies
- Outgoing personality
- Staff management
- ABC regulations
Timeline
Bartender Shift Manager
Forest Hill Grill
02.2019 - 05.2023
Server Manager
Tony’s Trophy Room
02.2015 - 03.2019
Bartender
Legacy Bar & Grill
01.2014 - 07.2015
Banquet Bartender
Ridgeway Country Club
01.2008 - 07.2011
Bachelor Of Business - Accounting
University of Memphis
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