Michelle Carter
Gardner,KS
Summary
I have a wide range of work experience in team leading. I have over 15 years experience in a contact call center and debt collections as a lead collector. I communicated directly with high level clients and was trusted with key details. I developed excellent verbal skills and organization while working as a Senior DSP. While attending college I was employed for UPS as a supervisor where I continue my leadership skills. I have worked with computer programs such as Excel, Word, Access and powerpoint. My current role is a sales coordinator for Shamrock trading corporation. I assist the sales team drafting applications, contract’s and amendments just to name a few.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Shamrock Trading Corporation
06.2022 - Current
- Coordinated logistics and scheduling for sales team, ensuring timely deliveries and efficient operations.
- Assisted in the preparation of sales reports, enhancing data accuracy for strategic decision-making.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, applications, amendments, insurance follow up and setting up broker relations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Supervisor
Ups
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Training, scheduling, multitasking and developing in a fast-paced work environment.
- Incorporating safety measures along with cost reduction where possible.
Senior Direct Support Professional
Johnson County Developmental Supports
10.2016 - 11.2019
- Maintained clean, safe and well-organized patient environment.
- Understand, follow through and document support plans, goals and activities.
- Responsible for inventory and ordering supplies.
- Bill paying and money management
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
Collections Representative/Mentor
Integrity Financial Partners
01.2011 - 10.2015
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Keeping track of assigned accounts.
- Skip tracing.
- Investigating and resolution of discrepancies
- Training new employees.
Education
Associate of Science - Applied Science
Johnson County Community College
Overland Park, KS05.2022
Practical Nursing
Flint Hills Technical College
Emporia, KS12.2002
Skills
Priority management
Business planning
Operations management
Business administration
Willingness to learn
Organization
Negotiation
Teamwork
Reliable
Scheduling
Meeting expectations of leadership team
Money management
Timeline
Sales Coordinator
Shamrock Trading Corporation
06.2022 - Current
Supervisor
Ups
06.2021 - Current
Senior Direct Support Professional
Johnson County Developmental Supports
10.2016 - 11.2019
Collections Representative/Mentor
Integrity Financial Partners
01.2011 - 10.2015
Practical Nursing
Flint Hills Technical College
Associate of Science - Applied Science
Johnson County Community College