Michelle Castillo
Clifton Park,NY
Summary
Detail-oriented Administrative Assistant with more than three years of office administration experience and five years of customer service and healthcare support experience. Skilled in data entry, records management, scheduling, and administrative support in fast-paced environments. Recognized for maintaining accuracy and high-performance standards while delivering exceptional results.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Office Administrator
RAS Logistics
Guilderland, NY
05.2023 - 08.2026
- Performed high-volume data entry and maintained accurate electronic records, reports using Microsoft Office and dispatch software.
- Coordinated schedules, dispatch activities, and communication with customers, drivers, and internal teams to support daily operations.
- Handled multi-line phones and customer inquiries, providing administrative support to enhance service quality in a fast-paced office environment.
- Organized and maintained electronic and paper filing systems, scanned documents to streamline record accessibility.
- Supported daily office operations during management absences, ensuring efficient workflow and customer service.
- Updated inventory records regularly to ensure accuracy.
- Managed daily office operations in the absence of management to maintain workflow.
Resident Medication Assistant
Peregrine Senior Living at Crossgate
Albany, NY
12.2020 - 03.2023
- Assisted with daily medication administration and resident care.
- Utilized AccuFlo eMAR to document medications and maintain electronic health records.
- Maintained confidential resident records in compliance with HIPAA regulations.
- Provided clerical and administrative support by answering multi-line phone, performing data entry, filing, scanning, faxing, and maintaining organized records.
- Monitored resident conditions and documented observations accurately.
- Communicated professionally with nurses, healthcare staff, residents, and family members regarding resident care and services.
Starbucks Barista
HMSHost
Albany, NY
06.2018 - 03.2020
- Provided exceptional customer service in fast-paced, high-volume setting, enhancing customer satisfaction.
- Prepared beverages and food items according to Starbucks standards.
- Addressed customer concerns with professionalism and efficiency, fostering positive experiences.
- Collaborated with team members to ensure smooth daily operations, contributing to overall team success.
- Processed cash and card transactions accurately using POS systems.
- Maintained cleanliness and sanitation of work and customer areas.
- Restocked inventory and supplies throughout shifts.
Education
Health Science Certificate -
Hudson Valley Community College
Troy, NY01-2024
High School Diploma -
Colonie Central High School
Colonie, NY01-2016
Skills
- Office administration
- Administrative support
- Data entry
- Document management
- Electronic record management
- HIPAA compliance
- Report Preparation
- Scheduling coordination
- Calendar management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Clerical support
- Customer service
- Office inventory management
- Confidential handling
- Organizational skills
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Team collaboration
- Bilingual communication
Certification
- Administrative Support Certification - Alison (2026)
- CPR Certification - National CPR Foundation (2026)
- First Aid Certification - National CPR Foundation (2026)
- AED Certification - National CPR Foundation (2026)
- Bloodborne Pathogens Certification - National CPR Foundation (2026)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Certificate of Excellence - Health Science program (May 2024)
Scholastic achievement and personal enrichment. - Academic Excellence Award - Health Science program (May 2024)
Excellent academic performance. - Employee of the month - RAS Logistics (April 2025)
Selected for company-wide employee recognition. - R.A.S Way Award - RAS Logistics (July 2025)
Recognized for consistently achieving key performance metrics. - R.A.S Way Award - RAS Logistics (August 2025)
Recognized for exceptional job performance.
Timeline
Office Administrator
RAS Logistics
05.2023 - 08.2026
Resident Medication Assistant
Peregrine Senior Living at Crossgate
12.2020 - 03.2023
Starbucks Barista
HMSHost
06.2018 - 03.2020
Health Science Certificate -
Hudson Valley Community College
High School Diploma -
Colonie Central High School