Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Castillo

Albuquerque,NM

Summary

Dynamic housekeeping professional with a proven track record at Kirtland Air Force Base, excelling in staff management and customer service. Enhanced guest satisfaction through effective training and attention to detail, leading to improved cleanliness scores. Skilled in safety protocols and decision-making, fostering a motivated and efficient team environment.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

16
16
years of professional experience

Work History

Supervisor

SaniCare Carpet Cleaning
03.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Housekeeper

Davis Moving & Cleaning
01.2025 - 03.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeper

Methodist Healthcare
06.2017 - 01.2019
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Housekeeper

Blue Skies Of Texas East
10.2015 - 04.2017
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Housekeeping Team Leader

Kirtland Air Force Base
05.2009 - 04.2013
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Managed staff of (8) housekeepers.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
  • Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.

Education

GED -

CNM
Albuquerque, NM

Skills

  • Attention to detail
  • Employee motivation
  • Decision-making
  • Training and mentoring
  • Staff management
  • Customer service
  • Processes and procedures
  • Safety protocols

Timeline

Supervisor

SaniCare Carpet Cleaning
03.2025 - Current

Housekeeper

Davis Moving & Cleaning
01.2025 - 03.2025

Housekeeper

Methodist Healthcare
06.2017 - 01.2019

Housekeeper

Blue Skies Of Texas East
10.2015 - 04.2017

Housekeeping Team Leader

Kirtland Air Force Base
05.2009 - 04.2013

GED -

CNM

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Michelle Castillo