Michelle Castro Cid
Rohnert Park,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Lab Courier
Medpseed
03.2022 - 08.2022
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received and dropped off.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Valet Attendant
Piazza Hospitality
09.2018 - 10.2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Camp Counselor
Boys And Girls Club
05.2018 - 09.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Camp Counselor
Fitch Mountain Day Camp
10.2016 - 10.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Associate of Arts - Language Interpretation And Translation
University of Arizona
Tucson, AZ08.2024
Bachelor of Arts - Spanish
Sonoma State University
Rohnert Park, CA04.2023
High School Diploma -
Healdsburg High School
Healdsburg, CA05.2018
Skills
- Traffic Laws
- Handheld Scanning Devices
- Valid Driver's License
- Communications Strategies
- Safe Vehicle Operations
- Packaging and Picking
- Developing Customer Relationships
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Lab Courier
Medpseed
03.2022 - 08.2022
Valet Attendant
Piazza Hospitality
09.2018 - 10.2021
Camp Counselor
Boys And Girls Club
05.2018 - 09.2019
Camp Counselor
Fitch Mountain Day Camp
10.2016 - 10.2017
Associate of Arts - Language Interpretation And Translation
University of Arizona
Bachelor of Arts - Spanish
Sonoma State University
High School Diploma -
Healdsburg High School
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