Michelle Catello
Nampa,ID
Summary
Proven track record in enhancing customer satisfaction and optimizing delivery operations, as demonstrated at O'Reilly Auto Parts. Skilled in vehicle maintenance and exceptional customer service, adept at leveraging local routes knowledge to improve fuel efficiency. Achieved significant reductions in delivery times through strategic route planning, showcasing strong time-management and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Parts Delivery Driver
O'Reilly Auto Parts
Boise, ID
11.2017 - 12.2021
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
Receptionist
Maynard O'connor Smith & Catalinotto LLP
Albany, NY
03.1999 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Coca-Cola Bottling Co. Of New York
Albany, NY
06.1995 - 03.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma - Business
Ravena Coeymans Selkirk CSD
Ravena, NYSkills
- Vehicle Maintenance
- Fuel Efficiency
- Local routes understanding
- Excellent customer service
- Customer Service
Timeline
Parts Delivery Driver
O'Reilly Auto Parts
11.2017 - 12.2021
Receptionist
Maynard O'connor Smith & Catalinotto LLP
03.1999 - 08.2008
Receptionist
Coca-Cola Bottling Co. Of New York
06.1995 - 03.1999
High School Diploma - Business
Ravena Coeymans Selkirk CSD