Michelle Chan
QA etc
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience at JTT Trucking Inc. Proven track record in optimizing dispatch operations and enhancing delivery efficiency. Bilingual communicator with strong quality assurance aptitude and keen observational skills, ensuring compliance and high standards in fast-paced environments. Committed to continuous improvement and team success.
Overview
8
8
years of professional experience
Work History
Dispatcher
JTT Trucking Inc
02.2018 - 01.2019
- Coordinated schedules and routes for timely dispatch of vehicles and personnel.
- Monitored real-time traffic conditions to optimize delivery efficiency and reduce delays.
- Communicated effectively with drivers to provide updates and resolve issues promptly.
- Maintained accurate records of dispatched operations, ensuring compliance with regulations.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Manager/Dispatcher
LCH Freight Inc
03.2020 - 02.2023
- Supervised team of dispatchers, providing guidance and training on operational procedures.
- Implemented process improvements that reduced response times for urgent requests.
- Resolved customer inquiries and issues related to shipment statuses effectively.
- Accomplished multiple tasks within established timeframes.
- Managing Elogs, fleet fuel and documents to make sure drivers stay compliant with DOT.
Q&A Expert
Southeast Processing Ltd
08.2022 - 09.2024
- Inspected finished products for defects, ensuring compliance with company standards.
- Conducted thorough quality assessments of products to ensure compliance with industry standards.
- Developed and maintained documentation for quality control processes and procedures.
- Operated packaging machinery to ensure efficient product handling and quality control.
- Check coolers daily and conduct routine testing of water or product to identify contamination and ensure regulatory compliance.
Quality Assurance
JJ Snack Food
08.2024 - 10.2025
- Baking product goods to ensure product wasn't defective.
- Making sure the different cooler spaces are at regulated temperature.
- Checking to ensure the equipment was properly allergenic free, clean, and ready to use every morning.
- Intermediate level in Word excel spreadsheet.
- Oversaw quality assurance measures, maintaining high standards of workmanship across all projects.
- Demonstrated strong attention to detail while performing quality assurance checks on completed work.
Education
No Degree -
North Clayton High School
Atlanta, GASkills
- Quality assurance procedures
- Quality assurance metrics
- Quality assurance aptitude
- Bilingual ( Cambodian/English)
- Good communication
- Good fast paste environment
- Quick learner
- Great package skill
- Have good observations
Timeline
Quality Assurance
JJ Snack Food
08.2024 - 10.2025
Q&A Expert
Southeast Processing Ltd
08.2022 - 09.2024
Manager/Dispatcher
LCH Freight Inc
03.2020 - 02.2023
Dispatcher
JTT Trucking Inc
02.2018 - 01.2019
No Degree -
North Clayton High School
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