Michelle Chaney
Fulton,MS
Summary
Results-driven individual with a strong background in compliance and data management. Demonstrated ability to streamline processes and support financial reporting, aiming to enhance operational effectiveness in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
State Farm
Tupelo, MS
04.2024 - Current
- Assist with administrative and financial tasks, including data tracking and policy billing support
- Maintain accurate client records and processed updates in internal systems
- Handled sensitive customer information with strict confidentiality
- Assisted in policy renewals and amendments, ensuring compliance with regulations and company standards.
- Supported payment processing and resolve billing discrepancies
- Managed bank statement processing to support financial reporting and reconciliation efforts.
Licensed Insurance Producer
WNS Global Services
Raleigh, NC
07.2022 - 08.2023
- Provided licensed insurance support for USAA clients in a remote environment
- Conducted needs analysis to recommend tailored insurance solutions for diverse clientele.
- Processed policy applications and managed underwriting tasks for efficiency and accuracy.
- Educated clients on coverage options, enhancing understanding of insurance products and benefits.
Cashier
The Beverage Stop/The Cellar
Fulton, MS
12.2018 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced financial transactions daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Executed year-end inventory assessments while maintaining organized and well-stocked shelves.
- Trained new staff on cash handling procedures and customer interaction techniques.
Licensed Insurance Producer
Fulton Insurance Inc.
Fulton, MS
10.2019 - 07.2022
- Developed and maintained client relationships to drive policy renewals and increase customer retention.
- Collaborated with team members to streamline workflow processes, improving overall service delivery.
- Performed bank statement reconciliation to maintain financial integrity and accuracy.
- Assisted in claims processing, ensuring timely resolution and customer satisfaction throughout the experience.
Staffing Specialist/Payroll Assistant
Hamilton Ryker Staffing Agency
Tupelo, MS
02.2014 - 10.2019
- Managed payroll functions for a workforce exceeding 250 employees, maintaining compliance with industry standards.
- Managed candidate sourcing, screening, and placement processes to ensure high-quality hires.
- Collaborated with clients to understand workforce requirements and deliver tailored staffing solutions.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
Education
Associate of Science - Emergency Medical Technician - Paramedic
Itawamba Community College
Fulton, MSSkills
- Payroll processing support
- Data entry & Records Management
- Timekeeping Systems (ADP & Kronos)
- Microsoft Excell & Office Suite
- Compliance & Confidentiality
- Customer Service & Communication
- Multi-Tasking & Time management
- Problem Solving & Accuracy
Certification
- American Staffing Association, ASA Certified, Hamilton Ryker - 2016
Timeline
Licensed Insurance Producer
State Farm
04.2024 - Current
Licensed Insurance Producer
WNS Global Services
07.2022 - 08.2023
Licensed Insurance Producer
Fulton Insurance Inc.
10.2019 - 07.2022
Cashier
The Beverage Stop/The Cellar
12.2018 - 08.2023
Staffing Specialist/Payroll Assistant
Hamilton Ryker Staffing Agency
02.2014 - 10.2019
Associate of Science - Emergency Medical Technician - Paramedic
Itawamba Community College