Michelle Chapin
Norton,MA
Summary
Strategic healthcare sales professional with 17 years of experience driving referral growth and developing high-value relationships across physician practices, hospitals, sleep labs, pulmonary offices, rehabilitation facilities, and health systems. Proven success managing territories, expanding referral networks, and collaborating with healthcare teams to improve patient outcomes while identifying new business opportunities. Recognized for building trusted partnerships, delivering educational programs, and providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Healthcare Sales Representative
Cape Medical Supply / AdaptHealth
05.2009 - 06.2026
- Managed a large sales territory throughout Eastern Massachusetts and Southern New Hampshire, expanding existing accounts and developing new physician and referral partnerships.
- Developed referral relationships with physicians, sleep labs, pulmonologists, hospitals, rehabilitation facilities, skilled nursing facilities, and case managers.
- Increased referral growth by providing consistent physician education and delivering exceptional customer service.
- Educated healthcare providers on CPAP, BiPAP, oxygen therapy, home ventilation, mobility equipment, and respiratory products.
- Worked closely with discharge planners to coordinate timely patient transitions from hospital to home.
- Led educational in-services for physician offices and hospital staff regarding respiratory equipment, reimbursement changes, and patient qualification guidelines.
- Identified opportunities for advanced respiratory therapies, enhancing access to home ventilation for patients with COPD and chronic respiratory failure.
- Collaborated with respiratory therapists and healthcare teams to enhance patient compliance and improve outcomes.
- Earned a reputation for responsiveness, insurance expertise, and long-term relationship management with physicians, case managers, and referral partners.
- Expanded business by strengthening existing referral accounts and developing new provider partnerships.
Pre-K Lead Teacher
St. John the Evangelist School
Canton, MA
09.2008 - 06.2009
- Developed and executed lesson plans aligning with Massachusetts curriculum standards to enhance student learning outcomes.
- Tailored instruction to address diverse learning needs, ensuring all students received personalized support.
- Cultivated an engaging classroom environment that supported academic, social, and emotional development.
- Built strong relationships with parents through consistent communication.
Education
Bachelor's Degree -
Framingham State College
Framingham, MA01-2008
High School Diploma -
Bishop Feehan High School
Attleboro, MA01-2002
Skills
- Healthcare sales and business development
- Sleep therapy and management
- Oxygen and NIV ventilation
- Respiratory therapy
- COPD and sleep apnea programs
- Territory and account management
- Referral and relationship management
- Hospital and physician relations
- Customer relationship management
- EMR and healthcare documentation
- Strategic planning and execution
- Microsoft Office proficiency
- Remote sales strategies
- Problem solving and organization
- Self-motivated and collaborative
- Customer-focused approach
Accomplishments
- South Shore 40 under 40
Timeline
Healthcare Sales Representative
Cape Medical Supply / AdaptHealth
05.2009 - 06.2026
Pre-K Lead Teacher
St. John the Evangelist School
09.2008 - 06.2009
Bachelor's Degree -
Framingham State College
High School Diploma -
Bishop Feehan High School