Sarah Michelle Chasteen
Cynthiana,KY
Summary
I am a motivated team player experienced in providing exceptional service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve any concerns. Possess exceptional communication, organizational and multitasking skills.
Driven healthcare professional with expertise in managing patient care authorizations and enhancing operational efficiency. Proven track record in streamlining processes and working collaboratively with teams to improve patient outcomes. Known for adaptability and results-oriented approach, consistently ensuring optimal resource utilization and compliance.
Overview
24
24
years of professional experience
Work History
Utilization Management Specialist
Harrison Memorial Hospital
01.2025 - Current
- Evaluate patient care plans to ensure compliance with medical necessity guidelines.
- Collaborate with healthcare providers to streamline authorization processes and improve service efficiency.
- Develop and process authorizations for outpatient procedures and surgeries, streamlining patient care workflows.
CUSTOMER SERVICE REPRESENTATIVE
Bullard
02.2002 - 08.2024
- - Strong organization and time-management skills while managing multiple projects simultaneously.
- - Responded quickly to telephone inquiries and complaints to meet customer needs and resolve problems.
- - Communicate effectively with customers and provide options to resolve issues.
- - Developed and maintained working knowledge of internal policies, procedures and services.
- - Addressed customers courteously using suitable methods and problem-solving skills.
Education
Associate of Science - Health Care
Maysville Community College
Associate of Arts - Gender Studies
Maysville Community College
Skills
- Effective communication
- Proficient time management
- Strong organizational skills
- Computer proficiency
- Effective listening
- Strategic decision making
- Patient Registration
Timeline
Utilization Management Specialist
Harrison Memorial Hospital
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Bullard
02.2002 - 08.2024
Associate of Science - Health Care
Maysville Community College
Associate of Arts - Gender Studies
Maysville Community College