Germara Henderson
Milton,United States
Summary
Pharmacy Technician with extensive 4+ years of experience in managing patient information and inventory. Proven ability to train new staff and ensure compliance with company policies while handling high-volume calls efficiently. Strong organizational and communication skills contribute to improved pharmacy operations and enhanced patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Utilization Management Specialist
Blue Cross NC
Remote
04.2024 - Current
- Analyzed patient care plans to ensure compliance with utilization management protocols.
- Developed and implemented resource optimization strategies to enhance patient outcomes.
- Collaborated with healthcare providers to assess treatment effectiveness and appropriateness.
- Reviewed clinical documentation to verify medical necessity for services rendered.
- Streamlined approval processes, reducing turnaround time for authorization requests.
- Conducted audits of case files, ensuring accuracy and adherence to regulatory standards.
- Provided ongoing support to nursing staff through education on utilization management concepts as well as mentoring new team members.
Certified Pharmacy Technician (CPhT)
Walgreens
Milton, Florida, United States
01.2023 - 02.2024
- Collaborate with pharmacists to ensure accurate and timely preparation and distribution of medications.
- Assist in managing inventory, including ordering, receiving, and organizing pharmaceutical products to ensure adequate supply for patient needs.
- Maintain accurate and up-to-date records of patient information, prescription orders, and insurance details.
- Processing Prior-Authorizations and CMS forms through third-parties and Cover my meds
- Provide exceptional customer service to patients and answer any questions or concerns regarding their medications.
- Assist in providing training and guidance to newly hired pharmacy technicians to ensure a smooth onboarding process and adherence to company policies and procedures.
- Outbound and Inbound calls to patients, insurances, and doctor offices.
- Call list daily averaging 100+ calls to patients.
Customer Service Associate
Walgreens
Milton, Florida, United States
03.2021 - 01.2023
- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices.
- Photo Department also, providing exceptional care to customers, and their photo orders.
- Uphold the highest standards of cleanliness and staff conduct.
Cashier
Winn Dixie
Milton, Florida, United States
07.2020 - 03.2021
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Maintained thorough knowledge of store merchandise and gained extensive knowledge.
- Developed a reputation for prompt, efficient service with a high level of accuracy.
Education
Highschool Diploma - undefined
Milton High School
Milton, Florida07.2021
Skills
- Customer service
- Communication skills
- Cashiering
- Leadership
- Time management
- Organizational skills
- Basic math
- Inventory management
- Phone communication
- Training and guidance
- Patient information management
- Medication management
- Well knowledgeable in brand name/generic medications
- Calls made daily
Certification
- Certified Pharmacy Technician (FL)
- Immunizer
- Cpr certified
Timeline
Utilization Management Specialist
Blue Cross NC
04.2024 - Current
Certified Pharmacy Technician (CPhT)
Walgreens
01.2023 - 02.2024
Customer Service Associate
Walgreens
03.2021 - 01.2023
Cashier
Winn Dixie
07.2020 - 03.2021
Highschool Diploma - undefined
Milton High School