Michelle Christensen
O'Fallon,MO
Summary
Dynamic professional with a proven track record at Twisted Sugar, excelling in operations management and customer service. Skilled in ingredient knowledge and employee engagement, I enhanced product quality and elevated customer satisfaction through effective training and communication. Committed to fostering a positive work environment while achieving operational excellence.
Overview
27
27
years of professional experience
Work History
Bakery Supervisor
Twisted Sugar
Dardenne, MO
11.2023 - Current
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Elevated product quality with diligent oversight of ingredient storage and handling.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
- Performed opening and closing duties for department.
- Maintained and controlled inventory of baked goods.
Kindergarten Assistant
Mimosa Elementary School
Luling, LA
06.2016 - 12.2017
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Collaborated with lead teachers to develop and implement engaging lesson plans tailored to individual student needs.
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
- Demonstrated flexibility in adapting to changing classroom dynamics or unforeseen circumstances ensuring seamless transitions minimal disruptions learning experiences.
- Assisted in the planning and execution of special events, such as class performances, holiday celebrations, and end-of-year ceremonies.
- Developed a rapport with students, establishing trust and fostering positive relationships that promoted academic success and personal growth.
Teller
US Bank NA
Soda Springs, ID
08.2004 - 03.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Loan Officer/ Lead Teller
America First Credit Union
Logan, UT
02.1999 - 06.2004
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
Education
Family And Human Development
Utah State University
Logan, UT05.2003
Skills
- Ingredient knowledge
- Sanitation procedures
- Operations management
- Paperwork processing
- Order fulfillment
- Employee engagement
Employee scheduling
Customer Service
Timeline
Bakery Supervisor
Twisted Sugar
11.2023 - Current
Kindergarten Assistant
Mimosa Elementary School
06.2016 - 12.2017
Teller
US Bank NA
08.2004 - 03.2005
Loan Officer/ Lead Teller
America First Credit Union
02.1999 - 06.2004
Family And Human Development
Utah State University