Summary
Overview
Work History
Education
Skills
Timeline
Barista

Michelle Clement

Summerville,SC

Summary

Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

10
10
years of professional experience

Work History

Part Time Cleaning Houses

Self
Charleston, SC
11.2021 - Current
  • Detail cleaning and organizing houses play rooms attics garages
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Handled equipment, chemicals and materials properly and with caution.

finisher

Mak equipment
Charleston, SC
10.2021 - Current
  • Disassembling heavy equipment,
  • sanding
  • painting
  • reassembling
  • detail cleaning
  • adding decals
  • inspecting equipment to make sure its ready for sale

Assistant Manager

Dunkin donuts
Charleston, SC
08.2019 - 11.2021
  • Planned the schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • interviewed potential candidates
  • loss prevention report
  • change overs for new promos

Asm

Starbucks
Charleston, SC
08.2015 - 07.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.

Shift Manager

Starbucks
Knoxville, TN
09.2013 - 08.2015
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Associate of Science - Business Law

Pellissippi State Community College
Knoxville, TN
2008

Skills

  • Assistant Manager Experience
  • Inventory Control
  • Customer service
  • Leadership
  • Supervising experience
  • Restaurant experience
  • Restaurant manager — Proficient August 2022
  • Productivity and Time Management
  • Industrial Equipment Operation

Timeline

Part Time Cleaning Houses

Self
11.2021 - Current

finisher

Mak equipment
10.2021 - Current

Assistant Manager

Dunkin donuts
08.2019 - 11.2021

Asm

Starbucks
08.2015 - 07.2019

Shift Manager

Starbucks
09.2013 - 08.2015

Associate of Science - Business Law

Pellissippi State Community College

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Michelle Clement