Renee Howey
Self employed
Jacksonville,FL
Summary
Being in Customer Service for most of my working life I’ve learned that I have the ability to connect with customers/clients and create long lasting relationships with them.
I can work independently or with the team. I work hard and expect the same out of my employees/associates.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Self employed
09.2019 - Current
- Owner of my own cleaning service, Dakota Cleaning at the Beaches of Jacksonville
- Private residences, Vacation rentals, Offices and interior post construction cleanup
Customer Service Supervisor/Manager-on-Duty and Food Safety Manager
Native Sun Natural Foods Market
05.2019 - 08.2019
- Worked closely with the Customer Service Manager and Store Manager to ensure smooth operation of the customer Service department
- Assisted with personnel issues, supervision of customer service team and day-to-day flow of the department including scheduling, disciplinary action, coaching and onboarding
- Provided exemplary service to customers and supported the team leadership in maintaining Native Sun standards
- Served as Manager-on-Duty and Food Safety Manager.
Deli Supervisor/Manager on Duty
Native Sun Natural Foods Market
08.2015 - 05.2019
- Provided leadership and supervision of deli department, which included; deli, hot bar, grab-n-go prep, and juice bar
- Led front of house team of over 10 employees, delivering superior products and services
- Managed scheduling, performance and disciplinary action
- Managed inventory, prep, labeling, and handled departmental merchandising
- Served as Manager-on-Duty (MOD) and Food Safety Manager.
General Manager
Bagel World
09.2006 - 08.2015
- Led store team members and oversaw all aspects of the store
- Exceeded sales objectives while managing costs to achieve long-term sustainable growth
- Ensured delivery of fast and friendly service, provided quality products and promoted a clean, safe store environment
- Hired, trained and mentored an exemplary team with a focus on customer satisfaction and employee retention
- Empowered staff to resolve issues, while acting as a supportive and active leader who managed situations as they evolved
- Managed cash reconciliation, deposits, food/product ordering and inventory control.
Education
Diploma -
Northwest Technical College
Green Bay, WI01.1989
Skills
- Customer Service
- Customer Care (10 yrs)
- Customer Support (10 yrs)
- Food Safety (4 yrs)
- Store Management Experience (2 yrs)
- Commercial Cleaning (6 yrs)
- Mentoring (10 yrs)
- Merchandising (10 yrs)
- Employee Orientation
- Payroll (2 yrs)
- Management (10 yrs)
- Residential Cleaning
- Recruiting
- Supervising Experience
- Human Resources
- Inventory Control
- Cash Handling
- Cooking
- Sales
- Assistant Manager Experience
- Interviewing
- Human Resources Management
- Retail Management
- Kitchen Experience
- Pricing
- Loss Prevention
- Food Preparation
- Employee Evaluation
- Management
- Payroll
- Performance Management
- Store Management Experience
- Administrative Experience
Certification
Food Safety Manager
Timeline
Cleaning Technician
Self employed
09.2019 - Current
Customer Service Supervisor/Manager-on-Duty and Food Safety Manager
Native Sun Natural Foods Market
05.2019 - 08.2019
Deli Supervisor/Manager on Duty
Native Sun Natural Foods Market
08.2015 - 05.2019
General Manager
Bagel World
09.2006 - 08.2015
Diploma -
Northwest Technical College
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