Detail-oriented Customer Service Expert experienced in delivering positive customer experiences through effective communication and problem-solving skills. Addressed and resolved customer issues while fostering team collaboration to achieve desired outcomes. Adaptable and reliable, contributing to operational success and client satisfaction.
Work History
Customer Service Representative
6 Years 1 Month
Nachi America | 07.2020 - Current
Deliver exceptional customer support through effective communication and problem-solving skills
Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
Enter OEM PO, also have to check other team member PO to make sure everything entered is correct. take PO out to the warehouse to get shipped out.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
TABLE ASSISTANT/ TEACHER
2 Years 4 Months
Board and Brush | 08.2023 - 12.2025
Started as a assistant help the customers with their projects, Maintained paint brush cleanliness to support quality projects., turned the tables at the end of class, Refilled paint bottles to ensure availability for customer projects..
Taught classes, helped the group peel stencils, picked stain colors, then paint. Helped with making their projects look good.
took money when drinks or snacks were bought
Machine Operator/Warehouse Worker
2 Years 7 Months
Nachi Technologies | 11.2017 - 06.2020
Operated precision machinery to produce high-quality components consistently.
Monitored production processes, ensuring adherence to safety and quality standards.
Collaborated with quality assurance teams to troubleshoot issues and maintain product integrity.
Warehouse picked and packed can drive fork truck, pickers and tri -loader