Michelle Clow
Bay Mills Resort and Casino
Brimley
9
years of professional experience
Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Detail-oriented Billing Analyst prioritizes tasks and works against strict deadlines. Exemplary analytical skills, eye for detail and service-driven persona. Resourceful individual with attention to detail. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Housekeeping Supervisor
8 Months- Monitored daily cleaning tasks to support guest satisfaction and maintain cleanliness standards.
- Performed routine cleaning inspections to uphold high cleanliness and hygiene standards.
- Executed regular room checks to ensure adherence to housekeeping guidelines.
- Reported maintenance issues to appropriate staff members.
- Coordinated with front desk staff to address guest inquiries promptly.
Receptionist Administrator
1 Year 7 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Processed and recorded all new orders and revisions efficiently.
- Coordinated communication between clients and title agents to facilitate smooth transaction processes.
- Maintained accurate filing systems for client documents, enhancing retrieval efficiency and compliance.
- Implemented office procedures that improved workflow efficiency and reduced processing times.
- Monitored inventory levels of office supplies, ensuring availability to support daily operations.
- Developed and maintained positive relationships with clients, contributing to high customer satisfaction rates.
- Assisted in preparing reports and documentation for real estate transactions, ensuring accuracy and completeness.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Billing Analyst II
6 Years 7 Months- Processed customer credit card payments accurately.
- Identified and resolved billing discrepancies to maintain accuracy.
- Reconciled account statements and addressed inconsistencies.
- Oversaw customer contracts that fell outside standard billing cycles.
- Reviewed customer invoices to confirm accuracy.
- Collected, posted, and managed payments on patient accounts.
- Applied customer payments to the correct accounts while verifying information accuracy.
- Collaborated with credit collections and customer service teams to resolve billing issues.
- Responded to customer inquiries to enhance satisfaction levels.
- Greeted customers, addressed account inquiries, and resolved issues.
- Verified vendor information to expedite payment processes.
- Maintained comprehensive records of customer transactions and payments.
- Analyzed customer account data to uncover discrepancies.
- Managed payment processing, invoicing, and collections activities.
- Monitored overdue accounts and pursued collection efforts on outstanding invoices.
- Coordinated group projects, fostering collaboration among team members.
- Assisted customers with requests and answered questions to boost satisfaction.
Education
High School Diploma
Skills
Privacy Initiatives
Payment Processing
Microsoft Excel
Training and Mentoring
Interpersonal and Verbal Communication
Issue Resolution
Collections Management
Financial Statements
Telephone Etiquette
Billing Systems
Special Projects
References
References available upon request.
Education and Training
other
Timeline
Housekeeping Supervisor
Bay Mills Resort and Casino
12.2025 - CurrentRead More
Receptionist Administrator
Eastern Upper Peninsula Title Agency
02.2024 - 09.2025Read More
Billing Analyst II
MyMichigan Medical Center Sault
07.2017 - 02.2024Read More
Brimley Jr./Senior High School
High School Diploma
Read More