Michelle Colvin
Mio,MI
Summary
Detail-oriented retail product and customer service specialist with proven success building and maintaining customer relationships to increase overall brand dedication. Expanded sales base by effectively determining and meeting customer needs. Conducted extensive research to create a uniquely quality product and set price points to successfully create a profitable candle line.
Overview
38
38
years of professional experience
Work History
Owner/Operator 97:5 Gray Barn Wax Co.
Self-employeed
01.2018 - Current
- Managed day-to-day business operation
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Paraprofessional & Para/Teachers Substitute
Fairview Area Schools
12.2014 - 05.2022
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
- Maintained accurate records of student progress, attendance, and behavioral incidents as needed for reporting purposes.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
Assistant Retail Store Manager
Family Bookshelf
04.2014 - 10.2014
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Assisted store manager in meeting standards for customer service and quality.
- Managed scheduling for store shifts to accomplish proper staffing.
Sales Consultant, Interior Design
The Home Zone
04.1991 - 11.1996
- Streamlined project timelines through effective coordination with vendors, suppliers, and contractors.
- Increased client satisfaction by providing personalized interior design consultations and recommendations.
- Coordinated the establishment of the custom window-treatment department, including the installation process
- Created the custom wallcovering department for use by the consumer and/or design
- Generated custom designs/specifications according to customer requirements and budgetary detail
Customer Service Representative
Northland Area Federal Credit Union
12.1986 - 07.1990
Education
Bachelor of Arts - General Studies, Social Work
Spring Arbor University
Spring Arbor, MI01.2022
Skills
- Friendly, Positive Attitude
- Multitasking
- Verbal Communication
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Shipping and packaging
- Customer Service
- Relationship Building
- Purchasing and planning
Timeline
Owner/Operator 97:5 Gray Barn Wax Co.
Self-employeed
01.2018 - Current
Paraprofessional & Para/Teachers Substitute
Fairview Area Schools
12.2014 - 05.2022
Assistant Retail Store Manager
Family Bookshelf
04.2014 - 10.2014
Sales Consultant, Interior Design
The Home Zone
04.1991 - 11.1996
Customer Service Representative
Northland Area Federal Credit Union
12.1986 - 07.1990
Bachelor of Arts - General Studies, Social Work
Spring Arbor University
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