Michelle Corner
Hampton
Summary
Detail-oriented Accounting Associate with over 4 years of experience managing AP/AR, bank reconciliations, and monthly close processes. Proven track record of improving financial reporting accuracy and streamlining data entry workflows. Proficient in QuickBooks, Microsoft Dynamics 365 Business Central and advanced Excel.
Overview
28
28
years of professional experience
Work History
Accounting Specialist
Preowned Auto Logistics
Peabody, MA
08.2023 - 04.2026
- Processed and reconciled accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software and systems.
- Assisted in preparing monthly financial statements and reports for management review.
- Implemented streamlined processes to improve data entry accuracy and reduce discrepancies.
- Collaborated with cross-functional teams to ensure compliance with industry regulations.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Contacted customers to immediately find resolutions for escalated issues.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
Customer Service Specialist Head Cashier
Lowe's
Danvers, MA
07.2022 - 08.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct manager for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Collections Account Manager, Insurance Specialist
Ironhorse Funding LLC
Beverly, MA
02.2018 - 04.2021
- Called insurance companies to ascertain pertinent financial information regarding policies and payment benefits for customers.
- Secured, organized and updated customer's insurance documentation.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Reviewed credit records to evaluate customer histories.
- Researched and resolved billing and invoice problems.
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Updated accounts with documentation of interactions and current information.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Accounting Associate
Falcon Air Freight
Boston, MA
02.2005 - 09.2006
- Coded invoices and other records to maintain organized and accurate records.
- Performed manual deposits and expedited cash receipt entry processes.
- Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Tracked income and expenses for business using accounting software.
- Selected for special accounts payable projects, including AP analysis reports.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Resolved vendor inquiries about invoices and purchases quickly through research.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
Customer Service /Customer Service /Professional Fundraiser
Integral Resources Inc.
Cambridge, MA
02.2004 - 02.2005
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Uphold privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
Cosmetic Counter Manager
Filenes Department Store
Peabody, MA
01.2004 - 02.2005
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Inspired beauty and confidence to help customers embrace individual styles.
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Modeled effective selling behaviors to obtain high customer engagement.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Attended trainings and seminars to gain product line proficiency.
Assistant Controller
S & A Services
Danvers, MA
01.2000 - 01.2004
- Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
- Oversaw cash and merchant services, as well as processing of accounts payable and receivable, to ensure invoices were paid on time.
- Coordinated and finalized quarterly and annual financial reporting packages.
- Contacted non-compliant accounts to discuss payment options.
- Monitored accounting and financial reporting activities.
- Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
Collections Specialist /Legal Assistant
S & A Services
Danvers, MA
07.1998 - 01.2000
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Reviewed account and service histories to identify trends and resolve issues.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Located debtors by utilizing skip tracking and other strategies.
- Completed skip traces on customers failing respond to collection efforts.
- Established solid record of maintaining consistent performance and quality levels.
Education
Liberal Arts And Accounting
North Shore Community College
Danvers, MA06-2000
High School Diploma - undefined
Danvers High School
Danvers, MA06-1998
Skills
- Accounting and Bookkeeping
- Customer Relations
- Staff Supervision
- Accounts Receivable
- QuickBooks
- Time Management
- Attention to Detail
- Accounts Payable
- Bill Payment and Recordkeeping
- Payment Processing
- Data Entry
- Microsoft Office
- Proactive and Self-Motivated
- Microsoft Dynamics 365 Business Central
Timeline
Accounting Specialist
Preowned Auto Logistics
08.2023 - 04.2026
Customer Service Specialist Head Cashier
Lowe's
07.2022 - 08.2023
Collections Account Manager, Insurance Specialist
Ironhorse Funding LLC
02.2018 - 04.2021
Accounting Associate
Falcon Air Freight
02.2005 - 09.2006
Customer Service /Customer Service /Professional Fundraiser
Integral Resources Inc.
02.2004 - 02.2005
Cosmetic Counter Manager
Filenes Department Store
01.2004 - 02.2005
Assistant Controller
S & A Services
01.2000 - 01.2004
Collections Specialist /Legal Assistant
S & A Services
07.1998 - 01.2000
High School Diploma - undefined
Danvers High School
Liberal Arts And Accounting
North Shore Community College