Michelle Cornetet
Sales, Customer Service
Durand,USA
Summary
Sales professional eager to leverage years of experience in communications/sales industry to secure a position as a Business Development Associate. Highly organized, efficient and skilled in a variety of office support tasks.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
UBM
- Call center environment where I spoke to designers and boutique owners to ensure that they attend our upcoming Fashion trade shows in Las Vegas or New York. I spoke to people all over the world and also secured their payment to attend or booth rental for them to sell their merchandise.
Business Development Manager
Duluth Dodge
01.2017 - 01.2018
- Work with all incoming calls to the dealership and make an appointment for them to come in. Also handles all internet requests and answered questions and made appointments for them for appointments at dealership. Very detail oriented. Kept on top of salesforce for follow through. There was a 27% increase in business over year before.
Benefit Advocate
United Health Care
01.2016 - 01.2017
- Speak with members over the telephone regarding their health care, claims and benefits. Use multiple systems to accurately answer members’ questions. Worked with 2 screens and approx. 16 systems at one time.
Customer Service Representative
Blue Cross Blue Shield of MN-Virginia, MN
Virginia, MN
01.2013 - 01.2016
- Speak with healthcare members and providers over the telephone regarding their insurance questions about benefits, claims, eligibility and membership. Continuous training on new laws in the healthcare industry. Use multiple computer systems simultaneously to accurately answer questions. Also, work with other internal departments to complete the members’ requests. Call Center job speaking to members throughout MN.
Business Account Executive
Charter Communications
Duluth, MN
01.2012 - 01.2013
- Responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory. #1 in office for primary products, which included telephone lines, internet.
Advertising Sales Account Executive
PDC
Duluth, MN
01.2008 - 01.2012
- Handled a specified territory selling advertising programs including directory and internet to current and prospective customers. Brainerd, the range and Duluth/Superior territory. Traveled to different businesses and met with the owners regarding their advertising needs for both print and on-line.
Advertising Sales
L.M. Berry
High Point, NC
01.2007 - 01.2008
- Handled a specified territory selling advertising programs including directory and internet to current and prospective customers. Call Center job calling customers via telephone to locations throughout entire US.
Advertising Sales
Dex
Duluth, MN
01.2005 - 01.2007
- Handled a specified territory selling advertising programs including directory and internet to current and prospective customers. Was telephone rep in Brainerd, Bemidji, Virginia, Grand Rapids and Hibbing. Premise rep in Duluth & Cloquet directories. Met with business owners regarding their needs for advertising for upcoming year. Design best program to meet their needs. Overcome their objections based off multiple programs showing them results.
Small Business Sales and VOIP Manager
Qwest
St. Paul, MN
01.2003 - 01.2005
- Speak with current and prospective customers and sell/upsell small business telephone service packages including landlines, wireless and phone systems.
Advertising Sales
Qwest Dex
Duluth, MN
01.1997 - 01.2003
- Handled a specified territory selling advertising programs including directory and internet to current and prospective customers. Was telephone rep in Brainerd, Bemidji, Virginia, Grand Rapids and Hibbing. Premise rep in Duluth & Cloquet directories. Met with business owners regarding their needs for advertising for upcoming year. Design best program to meet their needs. Overcome their objections based off multiple programs showing them results.
- Accomplishments:
- President’s Circle Winner (Prestigious Award) for #1 in Region
Small Business Sales Account Executive
US West
St. Paul, MN
01.1996 - 01.1997
- Speak with current and prospective customers and sell/upsell small business telephone service packages including landlines, wireless and phone systems. Call center job speaking to customers throughout our 14 state region.
- Through exceptional sales I became #4 in the office out of 100 Small Business Reps.
Education
High School Diploma - General Studies
Concordia Academy
Roseville, MN06.1979
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
I was top yellow page sales rep in Minnesota and won a company trip to Seattle.
Telephone number 7152797970
7152797970
Timeline
Business Development Manager
Duluth Dodge
01.2017 - 01.2018
Benefit Advocate
United Health Care
01.2016 - 01.2017
Customer Service Representative
Blue Cross Blue Shield of MN-Virginia, MN
01.2013 - 01.2016
Business Account Executive
Charter Communications
01.2012 - 01.2013
Advertising Sales Account Executive
PDC
01.2008 - 01.2012
Advertising Sales
L.M. Berry
01.2007 - 01.2008
Advertising Sales
Dex
01.2005 - 01.2007
Small Business Sales and VOIP Manager
Qwest
01.2003 - 01.2005
Advertising Sales
Qwest Dex
01.1997 - 01.2003
Small Business Sales Account Executive
US West
01.1996 - 01.1997
Customer Service Representative
UBM
High School Diploma - General Studies
Concordia Academy