Michelle Corral
El Paso
Summary
Dedicated and customer-focused hospitality professional with over 9 years of front desk experience in fast-paced hotel environments. Proven ability to lead by example, provide exceptional guest service, and support front desk operations efficiently. Skilled in handling guest concerns with professionalism, training new team members, and maintaining high service standards. Seeking to advance into a Front Desk Supervisor role to contribute leadership and expertise to a growing hospitality team.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
IHG Hotels & Resorts
06.2023 - Current
- Deliver exceptional guest service and ensure smooth check-in/check-out operations.
- Handle guest concerns promptly, ensuring satisfaction and loyalty.
- Support management in daily operations, training, and mentoring new staff members.
- Balance cash drawers, manage reservations, and verify guest information accurately.
Guest Service Representative
Extended Stay Hotels
05.2019 - 05.2023
- Managed guest reservations and maintained accurate billing and reports.
- Provided professional customer service and resolved issues with efficiency and care.
- Ensured lobby and front desk areas were organized and welcoming.
- Collaborated with housekeeping and maintenance teams to meet guest needs.
Guest Service Representative
Motel 6 / Studio 6
03.2018 - 01.2019
- Handled high guest volume with professionalism and accuracy.
- Processed check-ins, check-outs, and payments efficiently.
- Supported hotel operations by coordinating with multiple departments.
Guest Service Representative
Motel 6
04.2015 - 09.2017
- Provided excellent guest service in a fast-paced hospitality setting.
- Assisted with training new front desk staff on hotel procedures.
- Maintained accurate records and daily financial reports.
Education
High School Diploma or Equivalent -
Skills
- Customer Service & Guest Relations
- Team Leadership & Training
- Cash Handling & Reporting
- Computer skills
- Conflict Resolution
- Detail-oriented
- Multitasking Abilities
- Creating employee schedules
Languages
English
Spanish
Timeline
Guest Service Representative
IHG Hotels & Resorts
06.2023 - Current
Guest Service Representative
Extended Stay Hotels
05.2019 - 05.2023
Guest Service Representative
Motel 6 / Studio 6
03.2018 - 01.2019
Guest Service Representative
Motel 6
04.2015 - 09.2017