Michelle Cortes’

Perform clerical duties in the attendance office.

• Provided clerical support to ensure efficient school operations.
• Managed student records and maintained accurate filing systems.
• Assisted in daily administrative tasks to facilitate smooth workflow.
• Coordinated communication between staff, students, and parents effectively.
• Handled incoming calls professionally, directing callers to appropriate personnel or providing relevant information as needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with clients, and updated client records.
• Data entry
• Processed incoming tax information.
• Processed payments and created invoices through Quickbooks.
• Handled bank deposits
• Filing and operated office equipment.
• Receiving, sorting, and distributing mail.
• Kept reception area clean and neat to give visitors positive first impression.

• Administered COBRA benefits, assisting participants in selecting the most efficient health coverage plan for their family’s needs.
• Educated participants on FSA, HSA, and HRA accounts, ensuring they understood how to utilize each account efficiently.
• Worked with the escalation team to reinstate participants' health coverage urgently due to life-threatening conditions.
• Handled back-office work, processing identity verification documents.

• Assist customers with account inquiries, servicing needs, and issue resolution for banking and mortgage products.
• Maintain thorough knowledge and understanding of products and services.
• Effectively educate customers on the features and benefits of products and services.
• Work collaboratively in team structure and provide supervisory coverage as needed.
• Interact with customers via phone.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Provide receptionist coverage as needed—duties include fax, email, fulfillment, and answering phone calls in a timely and professional manner.
• Recruiting duties including applicant interviews, hiring process, and drug testing.
• Represented Sykes at job fairs.
• Processed medical claims (MagnaCare).
• Troubleshot diabetic meters and pumps; processed and placed orders for replacement equipment (Medtronic & Lifescan).
• Directed diabetic patients to appropriate departments for triage (intake of patient info for callback requests).