Michelle Cory
Milton
Summary
Collaborative leader skilled in fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining strong relationships with diverse stakeholders within dynamic and fast-paced environments.
Overview
20
20
years of professional experience
Work History
Kiosk General Manager
Victra-Verizon
10.2024 - Current
- Managed hiring, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led a multi-unit team across multiple locations.
- Coordinated and facilitated team meetings ensuring effective communication.
In Home Sales Manager
AT&T Wireless
01.2022 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Outside Sales with warm leads
Multi-Unit Store Manager
Victra Wireless
06.2015 - 08.2021
- Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
- Increased store profitability by implementing strategic sales approach
- Mentored and coached store managers and sales representatives to improve their leadership skills, resulting in higher employee engagement.
- Increased store profitability by implementing strategic marketing initiatives and sales promotions.
- Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
- Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
- Established clear communication channels among team members to foster collaboration and teamwork across all units.
- Award for speed to market
- Transformed underperforming store into a top performing store improving customer satisfaction.
- Effectively managed inventory using FIFO method and kept theft under control.
Senior Sales Associate
Verizon Wireless
12.2004 - 06.2014
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Education
Accounting And Business
Western Iowa Tech Community College
Sioux City, IASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Speed to Market
Timeline
Kiosk General Manager
Victra-Verizon
10.2024 - Current
In Home Sales Manager
AT&T Wireless
01.2022 - 09.2024
Multi-Unit Store Manager
Victra Wireless
06.2015 - 08.2021
Senior Sales Associate
Verizon Wireless
12.2004 - 06.2014
Accounting And Business
Western Iowa Tech Community College
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