Michelle Cosmo
Bridgeton,New Jersey
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional support to upper level management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
25
25
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Sun Communities Inc
01.2019 - Current
- Handle scheduling for executive's calendar and prepared meeting agenda and materials
- Draft correspondence and other documents for senior management and department heads in company's voice
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinate and book airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Manage executive calendars, scheduling meetings and appointments
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Scheduled appointments and handled calendars for senior leadership
- Document and distribute meeting notes to identify, analyze, and improve workflows
- Handled confidential and sensitive information with discretion and tact
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
RESORT RESERVATION SPECIALIST
Sun Communities Inc
04.2019 - 01.2019
- Provided customers with information about availability and pricing
- Assisted customers with making reservations and entered reservation details into computer system
- Resolved various issues and discrepancies for customers
- Handled billing information over phone
- Answered approximately 300 phone calls and emails regarding customers inquires, concerns and complaints per day
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Converted inbound calls into sales
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Teacher - English
NJ Public Schools
09.1999 - 06.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Arts - Communications
Georgian Court University
05.1999
Skills
- Workflow Optimization
- Document Control
- Professional Communication
- Coordinate, plan, and reserve travel arrangements
- Database Management
- Scheduling and Calendar Management
- Expense Reporting
- Database Entry/Management
- Email management
- Coordinate and plan company meetings and functions
- Easily adapt to new situations with the ability to think critically to resolve issues or complete assigned tasks with speed and efficacy
- Highly proficient command of writing and communication skills
- Data Entry
- Office Administration
- Administrative Support
- Time Management
- Customer and client relations
- Computer Proficiency
- Documentation and Recordkeeping
- Microsoft Office Suite
- Database entry
- Scheduling and calendar management
- Appointment Scheduling
- Recordkeeping
- Calendar Management
- Invoice Processing
- Documentation And Reporting
- Meeting planning
State
New Jersey
Zip
08302
City
Bridgeton
Languages
French
Professional Working
Timeline
RESORT RESERVATION SPECIALIST
Sun Communities Inc
04.2019 - 01.2019
ADMINISTRATIVE ASSISTANT
Sun Communities Inc
01.2019 - Current
Teacher - English
NJ Public Schools
09.1999 - 06.2013
Bachelor of Arts - Communications
Georgian Court University
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