Michelle Cottom
Abingdon,IL
Overview
2025
2025
years of professional experience
Work History
Personal Care Assistant
Illinois Department Of Rehabilitation Services
Galesburg, IL
10.2024 - 01.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to develop individualized care plans.
- Monitored client health status, documenting changes for timely intervention.
- Implemented strategies to improve client mobility and physical wellness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Housekeeper
Molly Maid
Lady Lake, FL
2018 - 2024
- Supervised daily cleaning operations ensuring high standards of cleanliness and guest satisfaction.
- Trained new staff on efficient cleaning techniques and company protocols to enhance team performance.
- Developed and implemented streamlined cleaning processes, improving overall efficiency in service delivery.
- Conducted regular inspections to maintain quality control and adherence to safety standards.
- Managed inventory of cleaning supplies, reducing waste through effective tracking and ordering practices.
- Collaborated with management to address client feedback, resulting in improved service ratings and repeat business.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Dietary Manager
Care Center of Abingdon
Abingdon, IL
2010 - 2017
- Developed and implemented nutritional programs for residents, ensuring compliance with dietary guidelines.
- Managed food service operations, optimizing staff schedules and workflow efficiency.
- Conducted regular audits of food safety practices, enhancing quality control measures across departments.
- Trained and mentored kitchen staff on dietary standards and meal preparation techniques.
- Collaborated with healthcare professionals to assess resident dietary needs and preferences.
- Streamlined inventory management processes, reducing waste and improving cost-effectiveness.
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
Office Manager
Royal Maid
Brandon, FL
2006 - 2010
- Streamlined office operations by implementing efficient scheduling and communication practices.
- Managed vendor relationships, ensuring timely procurement of supplies and services.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Coordinated team meetings and training sessions to promote staff engagement and development.
- Oversaw daily office functions, optimizing workflows to improve productivity and service quality.
- Implemented cost-saving measures through effective resource management and strategic planning.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
GED - General Education
Carl Sandburg College
Galesburg, ILSkills
- Customer service
- Organizational skills
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Payroll and budgeting
- Credit and collections
- Mail handling
- Scheduling
- Staff management
- Employee supervision
Timeline
Personal Care Assistant
Illinois Department Of Rehabilitation Services
10.2024 - 01.2025
Housekeeper
Molly Maid
2018 - 2024
Dietary Manager
Care Center of Abingdon
2010 - 2017
Office Manager
Royal Maid
2006 - 2010
GED - General Education
Carl Sandburg College