Michelle Courtney
Rogersville,MO
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
15
15
years of professional experience
Work History
Senior Benefits Associate
Bayada Home Health Agency
11.2022 - 03.2023
- Following Bayada/Integrity merger, collaborated with Bayada Mergers and Acquisitions team to bridge benefits, i.e., run out periods and waiting periods.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Corporate Benefits Manager
Integrity Home Care + Hospice
09.2014 - 11.2022
- Guided company through transition from manuel benefits processes to electronic benefits administration.
- Conducted companywide open enrollment
- Collaborated with vendors and co-workers to prepare annual compliance reporting i.e., 1095-C, 5500, SAR
- Determined benefits eligibility according to ACA guidelines
- Checked employees' benefits enrollment for accuracy and approved for transmission to carriers
- Explained benefits to plan participants in easy to understand terms to educate on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits plans and deductions
- Built positive relationships with carriers and vendors to establish trust and rapport
- Researched and evaluated new benefits programs and enrollment software to select cost-effective providers and coverage levels.
Human Resources Specialist
Lakeland Behavioral Health System
03.2008 - 08.2014
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and monitored employee recognition programs.
- Assisted with writing job postings and job descriptions for boards.
Education
High School Diploma -
Pampa High School
Pampa, TXGeneral Studies
Amarillo College
Amarillo, TXSkills
- Benefits Interpretation
- Special Projects
- Eligibility Determinations
- ACA Standards Knowledge
- Verbal and Written Communication
- FMLA Comprehension
- Payroll and Benefits Administration
- HR Compliance
Timeline
Senior Benefits Associate
Bayada Home Health Agency
11.2022 - 03.2023
Corporate Benefits Manager
Integrity Home Care + Hospice
09.2014 - 11.2022
Human Resources Specialist
Lakeland Behavioral Health System
03.2008 - 08.2014
High School Diploma -
Pampa High School
General Studies
Amarillo College
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