Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Michelle Craft-Perera

Sunnyvale,California

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Confident, focused, empathetic, and enthusiastic. Adept at working effectively and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Amazon Shopper

Amazon
Sunnyvale, California
10.2020 - 05.2023
  • Shopped customer's orders, verified replacement items, and selected freshest fruit, produce, and meat. Attained an IPH (Item Per Hour) rating up to 97, allowing me to fill more orders during my shift and getting them ready for delivery on time.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Teacher's Aide

Bright Beginnings Preschool
Watertown, NY
11.2018 - 12.2020
  • Worked one-on-one with children with special needs.
  • Worked closely with a professional speech-language pathologist to ensure communication and understanding with several students.
  • Ensured a safe environment for all students and staff.
  • Helped children with their weekly IEP goals, and gave feedback to supervisors.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Observed student performance and recorded relevant data to assess progress.
  • Organized classrooms and maintained supplies inventory.
  • Developed instructional materials and visual aids to supplement lesson plans.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Attended faculty meetings and provided feedback from student perspective.

Head Cashier/Inventory Replenishment

Lowe's Home Improvement
Spring Hill, Florida
02.2014 - 09.2018
  • Delegated the schedule on the front end and the customer service desk.
  • I oversaw the operations of about 12 cashiers per shift.
  • Maintained a satisfactory status for the store's cash office, as well as each of the cashiers' registers, during each shift.
  • In charge of scanning the entire store for inventory replenishment, as well as price changes of merchandise throughout the whole store.
  • Provided excellent customer service and handled customer concerns when they were escalated to me.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Implemented loss prevention measures to reduce shrinkage and improve profitability.

Customer Service Manager

Rural King
Spring Hill, Florida
06.2013 - 02.2014
  • Oversaw the daily operations of the front end of the first Rural King retail center to break into the Florida market.
  • Certified key holder with the responsibility to reconcile the cashiers' drawers, balanced with the cash office till reports.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Answer customer problems, and provide associates with assistance and managerial decisions.

Sales Associate

Bath and Bodyworks
Brooksville, FL
12.2007 - 12.2013
  • Delivered a quality experience to customers in the home and personal care industry.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Read, examined, and deployed planograms set by store managers when introducing a new product through a retail setting to clients.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Provided accurate information about products, prices and services.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Answered store and merchandise questions and led customers to wanted items.

Customer Service Associate

Lowe's Home Improvement Center, Erie Pa
Spring Hill, FL
03.2009 - 06.2013
  • Assisted customers to ensure their satisfaction while doing business for both commercial and residential needs.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Resolved customer inquiries in a timely manner.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept work area neat, clean, and well-stocked at all times.

Education

GED -

Pasco-Hernando State College
Spring Hill, Florida

Associate of Arts -

Pasco-Hernando State College
Spring Hill, FL

Skills

  • Communication
  • Organization Skills
  • Listening
  • Leadership
  • Collaboration
  • Delegation
  • Strong work ethic
  • Product knowledge expertise

Accomplishments

  • Phi Theta Kappa honor student at Pasco-Hernando State College, Spring Hill Campus
  • Customer Service Awards for Excellence in Customer Service at Lowe's Home Improvement

Affiliations

  • Volunteer at The Tampa Bay Cat Alliance, Port Richey, Florida

Timeline

Amazon Shopper

Amazon
10.2020 - 05.2023

Teacher's Aide

Bright Beginnings Preschool
11.2018 - 12.2020

Head Cashier/Inventory Replenishment

Lowe's Home Improvement
02.2014 - 09.2018

Customer Service Manager

Rural King
06.2013 - 02.2014

Customer Service Associate

Lowe's Home Improvement Center, Erie Pa
03.2009 - 06.2013

Sales Associate

Bath and Bodyworks
12.2007 - 12.2013

GED -

Pasco-Hernando State College

Associate of Arts -

Pasco-Hernando State College

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Michelle Craft-Perera