Michelle Craig Statham
Chandler
Summary
Licensed Massage Therapist with comprehensive background in performing and instructing various types of massage therapies. Strengths lie in understanding client needs, providing therapeutic relief, and promoting wellness through safe, effective techniques. Effectively integrated aromatherapy, hydrotherapy, and other holistic approaches into practice to enhance overall client experience. Proven ability to build strong relationships with clients leading to high levels of satisfaction and repeat business.
Meticulous Insurance Clerk with a multi-year background in insurance industry. Talented at processing claims, coding, and compiling statistical data for reports. Strong attention to detail and exceptional coordination skills. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
31
31
years of professional experience
Work History
Licensed Massage Therapist
Self-employed
Tyler
01.2001 - Current
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Developed relationships with referring physicians and other healthcare professionals when needed.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
- Applied knowledge of anatomy, physiology, and kinesiology to identify and effectively treat areas of tension and discomfort.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Insurance Claims Specialist
Weaver Chiropractic Clinic
Tyler
05.1994 - 10.2005
- Managed daily reports related to patient visits, billing activity and other administrative tasks.
- Scheduled appointments with Chiropractor, ensured accuracy of appointment times and duration of visits.
- Verified accuracy of information entered into EHR system prior to submitting claims for payment.
- Prepared charts for each patient visit, ensuring all pertinent medical records were included in the chart.
- Assisted with filing paperwork relating to medical records, patient accounts and insurance forms.
- Answered multiple phone lines while maintaining a professional demeanor at all times.
- Worked collaboratively with team members to ensure efficient workflow within the office environment.
- Reviewed outstanding balances due from patients monthly, contacted those who had past due balances for payment arrangements.
- Assisted Chiropractor with treatment plans for patients as needed.
- Maintained an organized front desk area that was clean and welcoming for visitors.
- Processed insurance claims electronically and followed up on any denied or pending claims.
- Updated patient accounts and information daily.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Interviewed patients to complete case histories and intake forms.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Completed relevant insurance and other claim forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Licensed Massage Therapist - Massage Therapy
Hand On School of Massage
Mesquite, TX10-1997
Some College (No Degree) - Business
Tyler Junior College
Tyler, TXSkills
- Anatomy knowledge
- Physiology expertise
- Kinesiology application
- Client assessment
- Trigger point therapy
- Treatment planning
- Customer relationship management
- Health education
- Hot stone massage
- Reflexology
- Continuing education
- Aromatherapy
- Myofascial release
- Deep tissue massage
- Professional ethics
- Swedish massage
- Medical terminology
- Licensed massage therapist (LMT)
Custom
- I have worked for over 20 years in several different Chiropractic offices; where i was responsible for scheduling and greeting patients, collecting payment, verifying insurance, billing and following up on outstanding claims; including personal injury; automobile insurance, attorney, medical insurance, workers compensation and medicare and medicaid. I decided in 1995 to pursue becoming a licensed massage therapist and have been practicing on my own for several years. I recently was awarded custody of my 7 year old grand daughter and have realized I would prefer to be at home more for her.
References
References available upon request.
Timeline
Licensed Massage Therapist
Self-employed
01.2001 - Current
Insurance Claims Specialist
Weaver Chiropractic Clinic
05.1994 - 10.2005
Licensed Massage Therapist - Massage Therapy
Hand On School of Massage
Some College (No Degree) - Business
Tyler Junior College