Michelle Crayton
Killeen,TX
Summary
Dedicated to customer service excellence and fostering team collaboration, consistently achieving elevated satisfaction levels.
Overview
11
11
years of professional experience
Work History
Loss Prevention Officer
JW Marriott
02.2025 - Current
- Completed incident reports and activity logs for accurate, current record
- Conducted daily store walk-throughs to identify potential security risks
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
Safety Team Lead
Downtown Austin Alliance
03.2024 - 01.2025
- Conducted regular patrols and monitored surveillance systems to ensure security compliance.
- Executed ongoing risk assessments and threat evaluations to maintain safety for employees and visitors.
- Patrolled company premises on foot, fostering a secure environment for all personnel.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Led monthly safety meetings, fostering open dialogue between team members to address emerging concerns proactively.
Delivery Driver
Krispy Kreme
01.2022 - 02.2024
- Ensured timely, accurate product deliveries to enhance customer satisfaction
- Loaded and secured items in truck to prevent damage during transport.
Solar Surveyor
RDCL
02.2022 - 07.2023
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Assessed individual survey project needs and planned workflows.
Server/Host
Cimmeron Hill Golf and Country Club
06.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Night Manager
Pecan Park Mobile Homes
06.2021 - 12.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Level II Security OFFICER
Blue Star Security
12.2019 - 06.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Cake Decorator
Nothing Bundt Cakes
05.2019 - 06.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Prepared special creams and frostings for cakes and other dessert specialties.
Postal Carrier
United States Post Office
06.2014 - 11.2018
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Planned and cased mail in sequence of delivery for designated route.
Education
Home Inspection
ICA Home Inspection School
Austin, TXIT
Omnitech Technical Institute
Jonesboro, GASkills
Strong work ethic
Effective communication
Customer service excellence
Team collaboration
Self-reliance
Timeline
Loss Prevention Officer
JW Marriott
02.2025 - Current
Safety Team Lead
Downtown Austin Alliance
03.2024 - 01.2025
Solar Surveyor
RDCL
02.2022 - 07.2023
Delivery Driver
Krispy Kreme
01.2022 - 02.2024
Server/Host
Cimmeron Hill Golf and Country Club
06.2021 - 06.2022
Night Manager
Pecan Park Mobile Homes
06.2021 - 12.2021
Level II Security OFFICER
Blue Star Security
12.2019 - 06.2021
Cake Decorator
Nothing Bundt Cakes
05.2019 - 06.2021
Postal Carrier
United States Post Office
06.2014 - 11.2018
Home Inspection
ICA Home Inspection School
IT
Omnitech Technical Institute
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