

Motivated, integrity driven Security/Loss Prevention professional with over six years’ experience, strong attention to detail and work ethic. Skilled in closed circuit television surveillance, package and personnel screenings, apprehension and incident response.
Achieved high customer satisfaction ratings through effective communication and support Enhanced service delivery by adapting strategies to meet diverse customer needs Resolved conflicts with patience, resulting in improved customer loyalty
Achieved high levels of team trust and collaboration by promoting transparency in all interactions Drove impactful outcomes by advocating for assertive strategies that aligned with organizational goals Established a culture of accountability that reinforced a strong work ethic among peers
Achieved seamless project execution by anticipating and addressing communication barriers Enhanced team performance through targeted training in verbal and written communication Drove successful conflict resolution, leading to improved team dynamics
Mediated disputes by employing adaptable conflict resolution techniques, ensuring team cohesion
Utilized advanced technical skills to drive innovation and improve system performance
Recorded and categorized items turned in by housekeeping in an Excel format, ensuring streamlined retrieval when required
Executed hourly communication checks with main radio control officer to verify operational safety and report any security concerns
Conducted surveillance through closed circuit television to enhance safety protocols and protect assets
Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives
Conducted thorough inspections of all incoming packages over 50 lbs to confirm adherence to safety protocols and delivery accuracy
Handled guest lost and found requests and coordinated the return of items once located
Handled urgent customer issues with a steady approach, effectively mobilizing necessary equipment and emergency service resources
Achieved significant reductions in theft through proactive surveillance and intervention strategies Enhanced team performance by fostering a culture of accountability and vigilance Drove improvements in loss prevention measures, resulting in a safer retail environment
Demonstrated professionalism and composure on property to facilitate the identification, assessment, and resolution of security and safety threats
Monitored property to ensure safety and security by apprehending individuals engaged in theft or disruptive behavior
Implemented security protocols by searching employee bags, lockers, and vehicles for theft prevention and threat detection
Executed thorough security patrols across the property in adverse weather conditions to safeguard personnel and assets