Michelle Criswell
Lewisville,TX
Summary
Customer-focused professional with successful 10-year career in the cosmetology sector. Dynamic successful applying customer service and problem solving in a busy business environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Sport Clips
05.2019 - 08.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stylist
Sport Clips
03.2013 - 04.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Resolved guest complaints about service or style.
Education
No Degree - Business
North Texas Central College
Flower Mound, TX04.2027
No Degree - Cosmetology
Cerritos Community College
Cerritos, CA09.2012
High School Diploma -
Mayfair High School
Bellflower, CA06.2010
Skills
- Staff Development
- Operations Management
- Performance Management
- Strategic Planning
- Policy Implementation
- Marketing
- Team Leadership
- Performance Evaluations
- Verbal and Written Communication
- Schedule Preparation
- Problem Solving
- Customer Service
Certification
- Licensed Cosmetologist - 2013 - Present
Timeline
Manager
Sport Clips
05.2019 - 08.2023
Stylist
Sport Clips
03.2013 - 04.2019
No Degree - Business
North Texas Central College
No Degree - Cosmetology
Cerritos Community College
High School Diploma -
Mayfair High School
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